Name: Future Forward IT: Achieving Simplicity and Agility with Workday
Uploaded: 2025-10-22T19:16:07.123Z
Duration: 51 min 16 s
Description: Future Forward IT: Achieving Simplicity and Agility with Workday

Transcript for "Future Forward IT: Achieving Simplicity and Agility with Workday": Welcome, everybody. We are just about ready to begin. We'll give folks about two minutes or so to to jump on, and then we'll begin here shortly. So sit tight and, buckle in for a really great webinar. Alright. We're gonna go ahead and get started. Welcome, everybody, to the future for IT, achieving simplicity and agility with Workday, webinar. We are very excited for our our time together. We've got a lot of good content that we'll get to, and let's, let's get into it. First, just a a little bit about us, who you'll be hearing from today. In our respective portions, we'll each of us will introduce ourselves in a bit more detail. But you'll be hearing from John Kravitz, who is a managing director, for health care here at Workday. He was also the former CIO at Geisinger Health System for, a number of years, and we'll get some good stories from him and his perspective as we go through it. Myself, I'm a senior value manager, in our health care practice, here at Workday. And then we've also got Aaron Epps, one of our principal enterprise architects, again, here at Workday Healthcare. So, again, you'll get a bit more about our backgrounds and our respective sections, but wanted to at least put some some faces with the names and and get us started on the right foot. In terms of flow and content, we've got a a lot of good stuff that we're really excited to to roll out to. We'll start by a little bit of level setting, kind of what's at at the top level, what keeps the the CIOs up at night. We'll go into some of the the key differentiators and, really the what makes Workday unique, with consolidation is control with Air and Apps. And then we'll talk about from the value standpoint, what does that translate down down to, that simplicity of, of your technology infrastructure, and then how does Workday deliver on some of those outcomes? And then we'll the last portion will be some stories from the field, get a little bit of fireside, chat some perspective from from John, and then also a little bit of q and a. So as you go through as we go through the the presentation, please feel free to put any questions you have in the q and a field. We'll be working behind the scenes to categorize and then pull together some of the questions that we can address, at the end. So please don't be shy of using that field. And without further ado, let's, get into it. John, I will pass it over to you. Thanks, Jay Taylor. Appreciate it. So I wanna do a little level setting with our audience today. And, having been a former CIO for about thirty years before joining Workday three years ago, a lot of the stuff kept me awake. And I know when I talk a lot of CIOs, they're having similar challenges, especially, you know, in the areas of cybersecurity risk. That's always a big concern. When I talk to CIOs, that's front and foremost, their concern is, you know, trying to protect their environment, protect their patient data. You know, they the high level of confidentiality of that data is mission critical to an organization. And so they've done a lot, like proactive defense strategies. I mean, that's that's very common with perimeter, security and defenses, to to stop threat, you know, threats from hitting your organization. Zero trust adoption is another factor that they've often used. And then employee awareness, continuous education of the employees and trying to teach them not to go for phishing attacks and things like that or or getting phished, for different information and an incident response being responsive for it. But what I wanna really bring to your attention in this is the value of a platform solution where you don't have all these best of breed systems all over the place or bolt on systems that have entry points to the outside world. You know, there's always more risk to an organization as you've got all these other, systems in place that get updated separately, can get, you know, feeds coming from the outside world. And the more you could do within the platform, within the environment, the security level is so much higher, and it mitigates risk to the organization. The other thing that I hear about all the time is, you know, our margins are at the very bare minimum. And so there's always cost reduction strategies that are going on for health care organizations. The ability for them to reduce cost while driving more efficiency, getting things simplified in their environment so that they can they can really be attentive and address the needs of the organizations very strategically. And using IT as a technology to leverage the value for the organization is really what's mission critical here. Simplification of platform and support is also very critical. When we have all these best of breed systems or bolt on systems or old on premise solution systems, there's often a lot of, you know, complexity in supporting that. The upgrades are complex. They're typically highly customized. And those things all take a lot of time and resources to be able to maintain and support, keeping them integrated, keeping the, the regression testing going, keeping the integrated testing going, and making sure things are functioning properly for the business to operate effectively. And then finally, the clean data and reporting and also artificial intelligence. So one of the things that that we see with with Workday is our data is governed. It's very clean in our in our tenants and in our whole system as a whole. What does that mean? That means you can report off that data effectively. You can have confidence in that data. There's no question. It's no siloing of the data where a CFO may be looking at certain data. The CHRO is looking at certain data. They're all sharing the same data based upon their, role based access controls. And they can confidently report that data. They're both seeing that data and it's appropriate. But what's also important is the new world we're going into with AgenTek AI. And so with agentic AI, you've gotta have machine learning, learning from the past and then applying those algorithms, to the new agents to be able to do things for the future. So clean data is really, really important for the future to be able to, utilize it to be effective in your organization to reduce, complexities and and to drive more efficiency within your organization. So I guess one of the questions I wanted to ask, and I've done this presentation a little bit before, was how many applications does your organization typically have? And, and I could tell you when I was at at Geisinger in my our heyday from acquiring a lot of different organizations and bring them into our platform solutions, which was Workday and Epic primarily. We had over 1,500 applications that we had ballooned to because we had to retain those until we could offload the data. We didn't convert all the data all the time over into our platform for Epic, at least all the years of data for our patient information. So we had to go to an off off-site, location for that to store that data. However, we had so many applications in our organization. And I guess, you know, the on average, we're seeing that, health enterprises have a close to 900 different applications within their environment, which is extremely expensive, extremely, complex to be able to support that long term. And, so that's not really the most efficient use of the resources. So the increasing IT complexity really erodes the business outcomes. When you think about that from that perspective, IT environments are complex. Probably the most complex industry is health care in all of the industries that we support. And the reason for it is because oftentimes, the organizations are really struggling financially, And boards often intervene and they're like, well, you gotta fix this problem or the executive team, you've gotta fix this problem. So a point solution, you know, is is adopted. That's outside of the platform solution. So as you get more of those or shadow IT solutions, which means they're being done within different operational areas in the organization and IT is just integrating those together into the system. That becomes more and more, complexity for your organization, less efficiency for your organization and upgrades become a nightmare. Again, the risk mitigation strategy, this complicates the risk for your organization as well. So those are all factors that really have to come into place. And look, leaving things unchecked, the organizational sprawl with, you know, these silos of data all over the place really does an injustice to the organization. It doesn't help with, standardized recording or clean the cleanliness of data and other factors that come into play. Also, for AI, you can't use AI across the organization. You've got to export all of your data out to a data lake, run your AI algorithms, run the risk potentially of that data being breached or compromised. So being able to do more in the platform is much more efficient for an organization. Plus, it allows you to utilize the AI tools, the ejecta AI tools that Workday brings to the table, what our customers build and bring to the table, what our customers' partners bring to the table. They're all important factors. And this is really important. These siloed systems, you know, they limit limit interoperability, which is really important because data is sitting in all different places. You're trying to stitch it together, so to speak, and you're trying to, limit the you you wanna limit the, inappropriate access to this data. And the ability to be able to see cleanly into the data so that you can use it for business decisions is extremely important. The lack of resources and skills with so many of these old on premise solutions really cost the organization a lot of time and effort, and it makes things much more complex to maintain and support. I've talked to so many customers that have gone through this with different on premise solutions, and they've had a very large team to be able to support their ERP because of the customization to the application and all the work that has to go on to coordinate that between different segments of the organization, whether that's HR, the finance, supply chain, wherever it might be. And then the inflexibility of these legacy health care systems really impedes and holds back an organization from moving forward with the new AI, environment that really is so sorely needed for health care to drive down the cost of delivering health. Drive information into the into the human beings hands, the employees, so that they could have it. And with their education, their expertise of the organization, make the right decisions by having data served up to them. And then insecure inconsistent security, policies are also really important. Part of this process is the governance of the way that we utilize our environment. And, that is such a critical part of this because good quality governance over the functions of the system allow the system to function and flourish appropriately. So at this point, I'd like to turn it over to Aaron to talk about consolidation is control. Thanks, John. Appreciate it. Talk about the strategy, right, of how we bring some order to the chaos, right, that that, that John alluded to, in his conversation. So we all know kind of what that legacy architecture or your IT infrastructure looks like. There's a lot of unnecessary complexity. We're gonna focus on a few key areas. When you think about data, accessing that information in a variety of ways using a variety of tools takes a lot of time. Right? It makes everything, including updates, orchestrating processes, more complex than it needs to be. So how we bring some order to that is twenty years ago, Workday was started by ERP veterans who had applied their knowledge and wanted to do things differently. So we took a true platform approach to address these fundamental issues from the technology perspective. So let's start off with data. Unlike other systems that are out there, core Workday is a singular data model. And what that means is that all of your information, your HR, your financials, your supply chain information is in one place, accessible by your users in real time all the time. Now with that data model, the system already knows what the relationships are between those entities. So when your users are trying to discover data or get information to do their jobs, they no longer need to go hunting and pecking for information. They don't need to reassemble disparate datasets. It's all there and discoverable for them in one place. Now when you think about control of that single data model, you wanna have processes in place. So we provide a consistent set of frameworks for you to manage the system, and this is important from an adaptability perspective. You don't have to use a grab bag of different tools to orchestrate processes, to deliver reports and analytics, to manage integrations. We have purpose built frameworks that we deliver to all of our customers included in part of core. So when you think about populating that data model, you want consistency at the transaction level. You wanna make sure that every user follows the process every single time, and that's where the business process framework comes in. What that does is it defines how data is gonna flow through the system, and it takes the responsibility for following those processes out of your end user's hands. It puts it on rails so that they don't have to remember what the next step is in the process. The system is gonna dictate and control that. And when you have consistency in process, you have consistency in information. So with that singular data model, we've got the governance and control at the transaction level through business processes. But how do you secure that data? Because it's your data in one place, we have a single security model where you're gonna define one time in one tool who has access to what data by role, and you're never gonna have to redefine, synchronize, or update that again because of our singular security model. Now with that data being in place, it's also important to be able to audit that information. More complex with disparate systems because you have to go and kind of grab little pieces of information from all those different systems, reassemble it, play detective, and try to figure out what the story is. With Workday, we like to keep things simple. Everything is audited a 100% of the time. It doesn't matter whether there's a transaction that's initiated by an end user, by an integration, or whether somebody calls APIs directly. There's no way to bypass that auditability. So you can always see exactly what was done and that audit is kept in perpetuity in one place. Now implementation time, you think about integrating and connecting different systems. Workday doesn't need to be integrated with itself. It's already done because of the technology. Right? So you could easily pivot from HR data to financials data to supply chain information without having to move, copy, synchronize, transform any of that information because of how that singular data model works. And, of course, this rich data, right, is what feeds our AI features and functions. Yes. We have high volumes of data, but we also have context to that data. We understand the transactions, the workflow, the steps, the user that participate in those processes, and that rich data is the fuel that drives accuracy in our AI features and functions. So, the inherent win that you're gonna get because of the platform and how it works is from day zero. Right? If you choose to implement Workday, you're gonna deliver a true single source of truth because of the reasons that we talked about. Your data's in one place. It's always real time and accessible. So you're gonna deliver information that everybody trusts. They know if it's in Workday, there aren't any other copies. It's up to date, and I trust this information, and that's across functional pillars. You're gonna deliver that win to your financial users, to the HR team, to technology, to everybody across the organization, and, of course, a comprehensive reporting toolkit to be able to deliver whatever reports that your organization requires off of that trusted data. Now it gets even better, I'd argue. Yes. We've got all our data in one place. It's real time and people trust it. We've got tools to deliver reports and analytics as they're required, but here's where it gets even sweeter. We have something called flying analytics. And so what you can do is as a step in a in a as a in a step in a business process, you can actually embed reports in analytics and have them rendered automatically to your users. Think about how that potentially simplifies your end users' experiences. You may have multiple people in the organization today that have most of their data in their ERP, and as they progress through a process, at some point, they need to hop out of the system, go run a report, download some data, manipulate it in a spreadsheet program, then go back to the process, remember what they were doing, reestablish contacts, and then complete that process. With flying analytics within Workday, you can automate that entire process by embedding those analytics and having it rendered to the user at the moment of decision. So, for example, if you have a 10 step process and you say on step seven, we need to take data from Workday and from third party systems and render this analytic to support the decision that's gonna be made, you can have that completely automated end to end for your end users. And that's all just how it works right on the box with Workday. So when we look at systems, right, so there's a potential for Workday to potentially consolidate and become a true pillar system within your organization. But there are certainly gonna be other systems and technologies that you're gonna need to integrate with. So let's talk a bit about the tooling that we give, to organizations to be able to do just that. So Workday Build is our umbrella for our toolkit to be able to do Adjenic AI development, to extend the features and functionality of core Workday, to orchestrate transactions within and across different systems in your IT infrastructure, and also data cloud, which allows zero copy access to that rich data that's in Workday wherever it's needed. So let's talk a bit more about those tools and how you can use them to further simplify and consolidate. So for each of these tools, they're all built in. They have a developer copilot experience, which helps you to get started by templatizing the creation of integrations or applications, which can then be configured and deployed. It has a consistent developer experience, and more importantly, we're building everything on open standards for maximum connectivity. Our goal is to be the most open ERP in the market, and Workday build is how we're doing that. Now when it comes to opportunities to further consolidate, you can also look at individual applications, and Extend is gonna be your tool to do that. If If you were to implement a core ERP that would simplify significantly a lot of operations, there may be continual there may be other processes and apps that reside outside of that system. Those are good candidates to use extend where you can build a UI. You can build a data model, either stand alone or augment the existing one. You can orchestrate business processes, and you can incorporate those stand alone processes or one off databases or spreadsheets into Workday, and you get all of the same inherent benefits of the platform. That data is now available to be commingled with other core Workday ERP information, and it can easily be accessed with the consistent user experience for your end users via Workday Extend. Now we also provide orchestration. Right? And so this integration tooling isn't just for managing transactions that execute within Workday. Orchestrate is able to communicate across multiple systems. So, for example, you may have a process that says part of that is completed within core Workday and that that payload needs to be sent to another system. It needs to be processed. I need to get a response. I need to do a conditional branch. You can do that logic all within Workday Orchestrate whether it's within or across different Workday systems. And then lastly, when it comes to accessing that information, Workday Data Cloud is our zero copy data architecture that works with these trusted partner systems, making it easy for bidirectional data access. Whether you need to reach in from one of those partner systems to augment the data that's already in your data lake with some data from Workday, you can do that without having to develop an ETL pipeline. Or if most of your data's in Workday and you need need a little bit of information from that data lake, you can use that to extract that information using that zero copy data architecture, making it easy to get the data wherever it needs to go based on your use cases. And lastly, I'm gonna offer up a a bit of perspective when we kinda tie this all together and think about data management. So an effective strategy for keeping things simple is to really bucket the the reports and the analytics that need to be delivered to your organization into two use cases. The The first one I'm gonna define is operational reporting. So this is reporting that you deliver to to users in your organization where they it needs to be summarized, and it needs to be be able to get down to the details, and they need to be able to transact and then see that change reflected in bread and butter of having that real time data model within core Workday is that you can deliver reports and analytics there for those operational users where you give exactly those capabilities. You can deliver executive level dashboards that allow them to pivot and look at the information as required, get down to those details, make a change, and that change is immediately reflected to everybody in the organization. Now there's another set of use cases for what we'll call analytical reporting, and that's something you might be doing out of your data lake or your data warehouse with your executive reporting tool of choice. And this type of reporting is not data latency sensitive. Right? The information in there can be a few hours, a few days older because they don't really necessarily care because they're looking at such large datasets. Right? They're looking at weeks or months or fiscal years worth of data. So you definitely have a path to deliver those analytics by extracting just the information that's needed from Workday to your data lake and then building it with your reporting tool of choice. Alright? And with that, I wanna hand it over to Jay Tyler to talk a bit about some of the value that organizations have realized by pursuing some of the strategies that we just talked about. Cool. Thanks, Aaron. Yeah. Now that we've kinda laid the foundation of what are the the key problems that IT folks are trying to solve that you all on this call are are trying to solve for and that Aaron's outlined some of those, key differentiators of the Workday platform, I'm gonna spend just a few moments to go through kind of the the so what, who cares. What is the what what ultimately does this kind of simplified ERP backbone give you as an organization? So as I mentioned at the beginning, I'm from our value management team, which is essentially our field facing, consulting services where we liaise with our prospective and current customers to really quantify the value of Workday that they can either expect to achieve if they're on the, you know, prospect side evaluating Workday, or on the customer side, the value that they've they have achieved with Workday thus far and then help to to strategize how do they, kinda move forward and, kind of maximize that that return on investment. So I wanna frame up the value of what Aaron and John have talked about by starting with a little bit of a kind of a conceptual way to look at what that simplified backbone of an ERP actually brings to your organization. And so if there's one thing that all of us can appreciate in any industry, but I think it in health care even even more acutely so in in some regards, is that market uncertainty is really the only constant. And our goal is to try and stay ahead of that and to weather those, market shocks, those market, kind of disruptions, those little events, those big events, the best that we can, but not only just kind of grit our teeth and get through it, but ultimately succeed and and thrive as a as a health care organization. And it's our viewpoint that the ERP is that kind of critical underpinning to help organizations weather that. So in this example here, and this is a conceptual sort of illustration of comparing a tale of two organizations, ABC Corp that chooses to invest in a new ERP, in this case, you know, the Workday platform with its differentiators that that Aaron mentioned, versus another organization that maybe foregoes or delays, that move. And so what we wanna illustrate is that over time, the business value of the organization that chooses to invest in that simplified technology platform grows. And not only does it grow, but it outpaces and that differential gets farther and farther and greater and greater, compared to the organization that chooses not to invest. Now one thing to call out here too is that the technology doesn't make you immune from the market forces, these market shocks. If we think about the re you know, COVID nineteen is one of in recent memory as well as maybe more recently the big beautiful bill, some of those implications, you know, maybe the financial crisis of two thousand eight, pick one. Right? Any of these market forces that impact all of us, every organization experiences it, but the impact can be, different, and the recovery can also be different. And when we think about the long term value of Workday, I think that's the the suggestion here is that that simplify architecture, reducing that cyber risk, being able to minimize your costs, as John mentioned, ultimately propels you into the future of kind of outperforming, your competitors and and staying ahead. So let me contextualize some of that with, kind of the industry pressures and some of the things that that we're currently seeing kinda today. Right? In 2025, there's a lot of CMS regulation updates, interest rates, inflation, decreasing reimbursement rates, rise in digital health care, clinical talent and workforce shortages, economic tariff volatility, and there's probably half a dozen others or more that we could we could add into here, of those current pressures. But what I wanna call out are a few customer samples, and kind of real life examples of how organizations have used Workday, the flexibility, the data insights, all those key differentiators that Aaron mentioned to ultimately stay ahead and navigate those times of uncertainty. So some of them could include on the cost reduction side with Sharp HealthCare out in San Diego, achieving upwards of 5 to 6,000,000 of actualized cost savings by leveraging the strategic sourcing, tool of Workday, getting sharper on their costs, better managing their their supply chain. On Secours, Mercy Health, more on the, the workforce front, we're able to use those intelligent workforce analytics, to get ahead of, a vacancy in turnover rate. So as we all know that turnover has a real very real cost to to every one of our organizations, and not only just from cost perspective, but continuity of care, quality of care. The the more that we can minimize turnover, the better our patients' outcomes will be and the better the financial picture would also be. Healthfirst, one of our our health insurance customers, was able to scale during a rapid period of growth by leveraging the Workday financial management and procurement platform to be able to to grow their business, all in the face of these uncertainties. So one thing that I think that we're starting to hear from the CIOs out in the marketplace is that we're starting to see a shift of, of CIOs viewing themselves as really strategic partners to the business. And in our fireside chat, John, you can keep me honest on that because I know you're, you know, you're, part of Chime and you you talk to CIOs more than I do. But what we're starting to hear is that they view themselves as strategic partners, and technology isn't the strategy for the organization. But the technology provides the vehicle on which the the strategy can drive. And so by having the flexibility, the data insights, the security, all of those those things at Workday, what it ultimately does is, first of all, lays that foundation of an optimized technology platform. So that does reduce the kind of total cost of ownership from a technology perspective, that reduction in risk. But it doesn't stop there. It also, unlocks operational capacity across the business. So your teams become more productive. You can shift they can shift towards higher impact work, focus on what matters most. And then ultimately, leading to those kind of differentiated business outcomes, whether that's cost management, faster m and a, pick a pick your flavor, whatever it is that you where you wanna go as an organization, having that that technology backbone allows you to get there. So I'm gonna close out my portion by citing a recent study from last year from IDC that did a a third party study and analysis that they called the business value of Workday to quantify actual kind of benchmark outcomes that they saw for those organizations that were running, running Workday. And so you can see, four of them here that I've called out. First of all, there's sort of that opportunity cost. They've they quantified it at a 1,740,000.00 monthly opportunity cost of delaying that HR and and finance transformation. Organizations that were running Workday had 65% more business processes automated, resulting in their functional teams being 22% more productive kind of across the board, 44% faster time to scale new business opportunities, whether that's expansion, m and a, organic, inorganic. What if you could do that 44% faster? And then broadly, 36% average decrease in platform and infrastructure costs. So from the value standpoint, there clearly are kind of a lot of data points, and I could stand here and pontificate forever on what customers have seen kind of yes. Here's what studies have shown. But I wanna kinda now bring it back up for air a little bit and and have a little bit of a q and a with, with our friends here, John and, and Aaron, just to to kinda contextualize what they've seen in the field, from, from this organization. So maybe, John, I'll I'll turn it to you first. Thinking about your time at at Geisinger, like, give us give us a little bit of a color commentary here. You've mentioned those kind of four main things that kept you up at night as a CIO. When you were at Geisinger, you were there, remind me, thirty years or so, twenty five years. Is that right? You're on mute. Yeah. I was I was the CIO Geisinger. I was there thirteen years. So Thirteen years. Right? So in that time, pre Workday, you saw a bunch of market shocks. Right? You were able to kind of stay ahead of us. So give us some insight, just, I guess, war stories from your time there. Well, originally, we did have an on premise solution for ERP. So we weren't on Workday when I first began working there, and we struggled. I could tell you through, our our growth period where we doubled the size of our clinical enterprise through mergers and acquisitions, it would literally take us six months to get employee data validated from the acquisition brought into our our core HR system as well as the financials, anywhere four to six months. It was a long, drawn out process. It was an expensive process, and it was a very, very time consuming process for IT and the operational areas to make that happen. As we went through the process and, and did end up going through a complete RFP, system selection process, and ultimately selecting Workday, that time shortened dramatically to weeks, from months four to six months to weeks to get a new acquisition into our system. And so, you know, that was a tremendous operational lift for the organization. But then there was other opportunities from that. The other opportunities were, okay, I could do more on the platform. I didn't need to have all these best of breed systems. I still needed a few bolt ons, but I didn't need anywhere near the amount of bolt ons. So it simplified that environment for me as a health care CIO. In addition to that, we were moving our, IT operations, all of our data centers to the cloud, to AWS. And so we were an early adopter of AWS going back six years ago when we started this process. And, and we just kept moving forward. You know, we we managed it closely. We watched it very closely so we wouldn't have overruns on our costs and other things. But it was probably the best decision we could have made. And Workday fit right into that platform decision. It is a cloud solution, all secure in the cloud, tightly governed data, great for, business decision making, for financial forecasting, workforce forecasting as well. So when we're making decisions to go forward, we had data. We could validate and have a comfort level that we've got the right data. We're making the right decision as an organization because we can validate the data. So, you know, at at that time, agents weren't big yet, but it's still the idea of machine learning and then using some of the the capabilities of Illuminate within Workday, which is our AI, part of the system, the platform of Workday. So I'll stop there and let so you get some other questions in there, JP. No. I I think that's perfect. I mean, maybe just to double down a little bit because in your time there, there definitely were some market shocks. I think you were there during COVID times, for example. What could you tell us about how Workday helped you to to navigate that? Now, of course, you know, Workday's in there. There's lots of lots of reasons that people navigate that. So I don't wanna attribute wholly to to Workday necessarily, but how is Workday kind of a key point for Geisinger to to be able to navigate kind of that complex time? Well, I think one of the things you know, COVID was a stressor. It it stressed everybody. Mainly the clinicians on the frontline were stressed, and and your heart goes out to those poor people because there was no vaccine in the beginning. And everybody's putting themselves at risk to take care of patients. And, you know, that's that's our love, our passion. Why we got into health care? Because we wanna we wanna help the patient ultimately. I wanted to help them through technology and other tools that we had to enable our clinicians to be able to do things more effectively. But I can tell you the stressors were you know, let's start with HR, right, and and retaining talent or finding talent. And being able to find talent quickly and efficiently then onboard them effectively was extremely important to my organization as we were going through this process with COVID. You know? And COVID was, you know, initially, probably a two year event by the time, you know, people did get the inoculations and everything else for it. And then we started to get some, you know, assembly of of order again in our lives. Because everybody working remote is just crazy except for the clinicians who had to be there all the time, and and I was there most of the time as well as a as a leader in the organization. But I could tell you, the efficiencies that it drove were tremendous. And as we got in, we started with HR payroll first and talent acquisition, everything else. The Geyser went live in October 2020, which to me was a hair raising event because I was so accustomed to having people there when we were testing things. We could do regression testing within the applications and then integrated testing across those applications to do it in a remote setting. I was I was awake at night worried about that because I'm thinking HR payroll is so mission critical. You can't mess that up. You don't wanna mess up anyone's pay, especially when they're being stressed like this in this environment. So, you know, those are factors that all came into play. It worked out great for us. I mean, the the the system implementation group that we worked with was very helpful. Workday was very helpful. We we had great success with that, during the pandemic. And as we we rolled out financial supply chain and everything else, it got better and better and better over time. And this really had a positive impact on clinicians, nurses who need supplies, and they need supplies in a just in time fashion. It's really critical. And if they have something that they need that they don't have currently in their item master file, be able to see a picture of it. You know? Like, you look at Amazon. You see it. This confirmed this is the right supply that I need or the right item to add to my item master. They could do it within the EHR platform. It bidirectionally feeds the information back into Workday. It gets validated and approved by a leadership person who has that responsibility, and things just start moving. And those are so important, especially in a just in time environment for supplies. You don't wanna have to inventory a lot of supplies that can expire, and it's more expensive for an o health care organization that just it deteriorates the bottom line. So we want to do everything we can to drive efficiency in the organization. For sure. And when we think about cost reduction too, I mean, there's certainly the technology, infrastructure consolidation where there's some real cost savings there, and those are are very real. But there's some I mean, depending on some measures, there's estimates between upwards of 25% of spending within the health care ecosystem is is wasteful. And with having a platform to have those insights, the data, that real time is that you just described, can help with some of those other just organizational, operational, patient facing costs as well, not just kind of back end IT stuff, which I think is, you know, phenomenal. Now, Aaron, did you have a response to that? But I also have a question for you. Yeah. It's you. Now we didn't prep this question, but I know it's one that we've talked about kind of in backroom channels as we've gone out and and met with customers. But you often are touted, as saying there's kind of three or a handful of key wins that come out of the box by implementing Workday that any CIO can deliver to their organization day one, out of the box, ready to go. If you were to summarize and you touched on it a bit in in in your content, but if you were to kinda summarize what those kind of key wins that any CIO listening could deliver to their organization, what are those wins? Yeah. So I think the the first one that, you know, I'm really passionate about is the really just the inherent simplicity. Right? There's there's efficiency that's gained just by things being wildly simple. Right? Not having to monitor all of the integrations, the complexity, master a wide variety of tool sets. And if I had boiled down to three things, I think it's that that sync model, right, from day one, delivering data where, you know, people in your organization are gonna say, I trust data in Workday because I know it's up to date. Right? I know it's only in one place. It isn't copied all over. I'm not using a huge variety of tools to access that information. Delivering that true single source of truth, I think, is a key when that's inherent to the platform. Right? There's but that's not gonna happen at implementation time because that's just how it works with Workday. I'd say the other one is, you know, there's a lot of time estimates industry estimates are about 60 to 70% that IT teams spend their time on maintenance related activities, and a lot of that is due to So if you get rid of that, that's really gonna unlock a lot of time for your IT team. Right? And they can really kind of flip the script where instead of spending most of their time on maintenance related activities and a small portion on development or delivering new features and functions, they'll be able to spend a vast majority of their time doing that because, you know, things like updates are just really gonna become nonevents, to your organization. And then the third one I would say is is that that technical independence. Right? Having the tools in your hands to continuously adapt the system over time is key. Right? We're all about empowerment and making sure that our have all the tools that continually dependency on some specialized or a hard you're gonna have all modify and adapt that system over time because there are gonna be decisions that you're gonna make during design time that you'll implement that you may wanna change two weeks or two years after you've implemented, and you've got everything at your disposal to do that in a way that's consistent and controlled. I think that's perfect right there. If we could capture that in just a a little snapshot, you gotta compress that to a magnet and start going out on a on a road with that. That's awesome. So maybe, John, love some kind of your reactions to maybe some of the things Aaron said or just maybe in your experience because you're you're also a leader in the Chime, you know, in Chime. What are what are some of the benefits and, like, the the advantages, the the wins that you're hearing from other Workday customers as you're kind of just out there in in your professional organizations and just kinda out in the field? Well, that's that's one of the things that's, that's really prevalent. It's funny because when I'm in Chime, I get CIOs reaching out to me knowing where I work and, and trying to find out more about what we actually offer. I'm not I'm not a salesperson. I'm a strategy person for health care. So I'm I'm always looking at market trends and how it applies for our customers, how we can do things different, executive means with prospective customers or customers. And those are all important factors of it because I could talk to them about, you know, my experience having lived the journey that they're looking at doing and how we saw those real results and things that, Jay Tyler, you you bring up, you know, from a a value management perspective. Those numbers almost mirror what our individual customers are seeing. And some actually surpass those numbers and do even better. But to Aaron's point, simplification of the environment is such a load off of IT. You have no idea how much stress CIOs are under because they're always being asked to do more with less, number one. The second thing is they're always asked to be adding more things to their application portfolio, which is not what they want to do. They're looking to simplify that portfolio. They're looking to do more in platforms. And many have in the HR system, could be Epic, could be CERN, could be Eclipses, could be whatever. And they're trying to do as much as they can in those platforms as opposed to having extraneous best of breed systems to do that work. And, and that's really important. And we find the same thing in our ERP platform. The more we can do in the platform, which is pretty darn plentiful right now when you look at all the applications we have available to our customers, it just makes their life a little bit easier. It takes a little bit of stress off and mitigate that risk of of cybersecurity. You know, we we've had customers that still have on premise solutions and have Workday, and, and they've gotten hit by cyber attacks, but it has never touched or impact Workday. So they could still, you know, bring on their employees, pay their employees, do things like that, and, and, you know, other things, financials and supply chain. It doesn't really impact them. So it's the way that we are designed in the cloud. It's it's a rock solid solution, and we are uber, uber sensitive to cyber security. All of our employees are tested all the time. We make sure we're doing the right things by our customer. And, and we really go out, you know, over and above to make sure the customer is satisfied. Even though we're not all customer success, we're all customer success at Workday. I couldn't agree more. I think it's it's very much team sport, but we try to take it at Workday, and we're all invested in in the success of of each of our customers. We're only as strong as our, as our as our customers are strong. So I think that's that's absolutely the right perspective. I'll see if there's any kind of q and a that we've got. I don't see any from the the audience here. Anything else, kinda, Aaron, before maybe from your perspective, any last last words you wanna to share with the group as you think about the the topic, and then we can kinda land the plane and, lead us home. Yeah. I think, you know, our team team is communicate that comes from I know is an exact I think we're losing your, your AirPods. Might have just lost a little bit of battery there, my friend, but, we'll have to be on 10 you know, on the edge of our seats to know what he what he said. If you're able to to come back on air and feel free to jump in. But, one of the questions that I know we get from the value standpoint almost all the time is, like, okay. All of this sounds great, but, like, how do we get started? Like, we know tech simplification is needed. We know that that's somewhere we kinda need to go, but, I mean, we'll we'll be the first to admit it's no monument. It's no easy task rather. It's it's a a mountain to climb. It's a journey that a lot of folks go on, especially, depending on the size of the organization. And so what we wanted to close out with is just how can you get started on your journey and some of the resources that we we provided at Workday to get you on that journey. And so one thing we wanted to call out is that we we were able to facilitate, and this is, you know, free of charge on on how you get started on that journey, is what we call a transformation ready misassessment. So the value management team, my team, often spearhead these engagements in partnership with enterprise architects like Aaron and his team. You know, sometimes John comes along for the ride to to help offer his perspective as well. But we can facilitate workshops to help you along your way. We'll facilitate discovery, get a a mapping of your current tech landscape, identify opportunities for consolidation, and just kinda get that that process started. But we don't stop at just kind of listing out or mapping your your, organizations. There's assessments. There's, kind of tools that we can run, to then understand what is that business impact, running functional what we call functional capabilities assessment or, running a business case to understand and quantifying what those future benefits could be. So just wanted to close out by giving you a flavor for some of those things that, Workday does offer, as a as a resource to you. Again, free of charge, doesn't cost you a a penny as you're looking to to evaluate Workday. So if you are interested, we encourage you to to reach out to your respective, account rep, to understand a bit more, and he can help they can help facilitate putting us in contact to to getting one of these started. So I think And, Jay, Tyler, I just wanted to add, it's oftentimes when I'm with the CIO from a a prospective new customer, I highly encourage them to do this because they don't realize like, I didn't always realize how complex my environment was. Once they get to see the complexity of the current state versus the potential for the future state and then the total cost of ownership, oftentimes, it more than pays for the cost of of the new system. And you're transforming your organization, driving efficiency, reducing costs, simplifying the the hiring process, expediting that, the onboarding process, all those things. And you're doing it for less money because you're simplifying your platform, which is phenomenal. It's like a win win for a health care system. So I would highly encourage these two gentlemen who work on this all the time are phenomenally good, and I give them a lot of recommendations on the CIOs to speak with them about it. So Well, I don't think we could end on a higher note than that, John. Thank you for that for that plug. And with that, that concludes the webinar. So thank you everybody for joining. Again, if you're interested in some of these assessments, please reach out to your respective account rep representative, and we can we can be in touch. But thank you very much, and have a great rest of the week.