Video: The Coordination Tax: The Invisible Line Item in B2B Customer Ops | Duration: 2680s | Summary: The Coordination Tax: The Invisible Line Item in B2B Customer Ops | Chapters: Welcome & Introduction (4.72s), Research Overview (88.45s), Hidden Coordination Costs (214.36s), Software Integration Challenges (360.38s), Coordination Tax (601.165s), AI's Coordination Limits (697.4s), Team Coordination Gaps (855.8s), Envisioning Solutions Through Stories (1113.795s), AI Implementation Challenges (1325.26s), Deliberate AI Implementation (1592.175s), Success Stories Emerge (1812.825s), Success Factors Analysis (1900.73s), Unifying Customer Teams (2015.985s), Customer-Centric Insights (2292.735s), Closing Advice (2402.475s), Closing Remarks (2626.565s)