Video: Future Proof Your Studio: 5 Strategies for Growth in 2025 | Duration: 2760s | Summary: Future Proof Your Studio: 5 Strategies for Growth in 2025

Transcript for "Future Proof Your Studio: 5 Strategies for Growth in 2025": Hello. Hello. Welcome, everyone. Looks like we got a good group today. We're gonna give everybody just a couple of minutes to hop in. Looks like that numbers are ticking up. That's great. If you are just joining us, let me know where you're from. Tell me what your gym name is, what location, what type of gym you are you are, how long you've been in business. Love to get to know the audience, as we talk today. And, Grace, I I know you're in the backstage on the webinar. Feel free to hop on as well so everybody can see your face. Hi. Great. Great. Awesome. Welcome, Scott, from Route 20 Fitness. 10 years. Yep. 10 years. That's a that's a huge milestone. I made it to 10 years in my gym and then sold it off. So, Ophelia. Awesome. Is that is that Diana or dine Diana? Yoga studio in Aurora, Colorado, Yogi, Colorado. 2 years or yeah. Just over 2 years old. Awesome. Welcome. Glad to have you. If you're just joining, I know we have some new people, coming in. I see our our number of attendees trickling up. Type in the chat where you're located, what type of gym you are, what's the name of your gym, and how long you've been in business. Love to get to know our audience today. Darius and Lees from Newcastle Keto, 18 years, Australia. Welcome. Good to have you guys. Welcome, Mark, from Phoenix Personal Fitness and Martial Arts. You guys opened in 2009. Wow. That's incredible. Welcome. Welcome. Hi, Jennifer from Alchemy in Bermuda. Man, we are international today. That is so great. We got it. We're touching all parts of the globe. Awesome. Welcome, Dave. Dave, let us know what gym you're with, our studio, and where you guys are located. Hi, Kelly. Welcome. Minnesota opened 15 years. Kelly, what kind of Altman Fitness? What kind of fitness do you guys do? Hi, Rafael. Palm Springs, California, 15 years. Man, we got a lot of veterans here. So I'm gonna be sharing some really great content today, but I bet there's a lot we can learn from you all. So excited to have you. We're just couple of minutes past the top of the hour. We're gonna wait one more minute because I know we have some more people trickling in, and then we'll get rocking and rolling. So hi, Jose from Hyattsville, Maryland, Brazilian jiu jitsu. Just acquired the business 2 weeks ago. Oh, man. You're in for a treat. One of the biggest joys of my life is, the chapter of being a, a gym owner. It's it's a beautiful thing. You build some incredible relationships with people. My lifelong friends, are from my gym. So so excited to have you. Hi, Manisa. I hope I pronounced your name right. Names are really important to me, by the way. So if I mispronounce your name, please tell me in the chat. I'd love to get that right. So welcome. Hi, Moe, from Maryhill Fit Body Boot Camp in British Columbia. 7 years. Wow. Okay. So we have Australia. We have some United States. We have Canada, Bermuda. We are we are all over the place. I love it. Baton Rouge, Yoga Studio 90. Alright. Welcome. Hey, Dave. Sparks Martial Arts in Ashburn, Virginia. DJJ Krav Maga and MMA. Love it. Love it. Hey. Another Dave. Dave from Human Anatomy and Symmetry in Colorado Springs. Traditional Wing Chun Kung Fu. Okay. I know a little bit about Kung Fu, but I'm not is I'm not sure what traditional Wing Chun Chun is. So please enlighten us. Otherwise, I'll be spending time after the call today googling all of that. Hi, Emily from CrossFit Cuspice. Welcome. Welcome. Alright, y'all. It looks like a few more people have been joining us. So if you are just joining us, just drop in the chats, where you're from, what your what type of gym you operate, what the name of the gym is, and how long you've been in business. I'd like to get to know the audience. One more. I see Jeremy from XFPP Pro. Oh, that's a tongue twister. Westchester, New York, strength training transformation. Love it. Love it. You all are doing incredible work. You are helping people all over the world get healthy, and that's something we never forget here at Zim Planner. You know, a lot of us in the company are former gym owners. We've coached classes. Some of us have ran, operated gyms outside of owning, and, we're just so appreciative that you guys are spending your time today. So with that, we're gonna go ahead and get jumped jumping into the presentation. I have a guest, from our partners at ClassPass. Grace, welcome. We're gonna do some introductions today. So I'll go first. Mike Wiest. I run our marketing team here at Zimplanet in SugarWad. I'm gonna be your host for today, sharing a lot of the insights and things we've learned over the years and how we can set up 2025 for success. And then with that, I'll pass it to Grace to introduce herself. Hey, guys. Happy to be here today. My name is Grace. I am a senior sales specialist here with ClassPass, and I'm actually located in Houston, Texas. Spent about a good, you know, eight to 10 years in Colorado, so I see all the Colorado, shout outs popping in and just makes me miss it a whole lot. So happy to be here with you guys today. Awesome. Well, Grace has some really great stuff she's gonna share. So, we're gonna launch a poll. This poll is what is the biggest challenge in your studio that you're currently facing? A, b, c, d, and e. You should see a little there it is. It just popped up for me. Should see a little thing above where the chat says poll. So go ahead and click your, you know, your responses there. I'd love to get to know, you know, what are some big churns for you right now. Alright. Great. It looks like that is the results are coming in. Give it just another second. Alright. Let me read you off, number 1 and number 2. Number 1, attracting new members. That's number 1. Number 2, generating quality leads. Okay? And number 3, which is close to number 2, is delegating tasks and responsibilities. Yep. Those are all big challenges. So we're gonna get into that today. We're gonna share with you some actionable takeaways you can have, and do today. You know, things you can do your day today to improve your gym. So knowing what you all have shared are big for you. What we're gonna focus on today is how do we streamline and help you focus? You know, where do you wanna spend your time? When I was a gym owner, I wanted to spend my time on the floor. I wanted to be, for lack of a better term, the carnival cruise director. I wanted to spend my time on the floor. I wanted to assist our coaches in coaching the classes. I want to help members, connect with them. That's where I wanted to spend my time. I had all these other things I had to do. I had to clean. I had to, do sales appointments. I had to follow-up with leads. I had to manage memberships, our tech, all of those things. So and payroll. Oh, I hate to do in payroll, but I love paying our people. That makes sense. We're also gonna share with you how do you automate. So how you can leverage technology like Zen Planner to automate and save you time. And then one of the most important things, number 1 on the poll, is how do we grow? So we're gonna get jump right into that. Next slide, please. So here's our 5 proven strategies to future proof your gym and really grow your revenue. So one, we're gonna talk about how you fill empty classes and reach new members. 2, how can we scale with AI? AI has been a big buzzword. You've probably seen it. You in the news all the time. We just saw, a big investment in AI that came out, you know, just a few days ago. We're gonna show you how we leverage AI in Zen Planner to help you scale. How do you keep more revenues with just a set one simple switch, automate your refusing referrals, and, how do we build great new member engagement and reduce churn, grow the business. So with that, let me pass it to Grace. She's gonna tell you all about, how you can leverage ClassPass to, fill your fill your gym up. So, Grace, that is Absolutely. Thanks so much. Some of these, you know, struggles and challenges that you guys are having, I think, through our partnership with Zempire and ClassPass, we can definitely, you know, help you alleviate some of those struggles that you're having. So we can go ahead and move to the next slide, please. Perfect. So first and foremost, just a little bit about how ClassPass works is it's completely free for you guys to sign up and to list your classes with us, and we will be completely focused on putting faces in spaces on your class schedule to help with the overall growth of your business and of your classes. Now by being on our platform, you'll have access to a new type of client or a new type of demographic that you don't currently have access to and likely aren't seeing today. So right now, you're likely seeing a lot of brand loyalists that like to stick with 1 gym or studio as sort of their ride or die. But on our platform, you'll see more of a variety seeker who likes to try different styles of classes. So once our users find classes that they like and that fit their schedule and gyms or studios that they enjoy going to, they'll essentially start going back to these same places on a repeat basis. I, myself, have actually done this a lot. So whenever I first signed up with ClassPass, I tried a bunch of different studios that I was really interested in my area. But now being, like, a few years on the platform, I just go to the same three recurring studios on a repeat basis. So it's like I'm a member and a part of their community, but I'm able to do this through ClassPass. So you'll likely see the same where the longer that you're on the platform, you'll likely start to see some repeat ClassPass users coming back to your classes, just sort of like what I've been doing with my experience. Now, with the partnership that we have with Zen Planner, we will be focused on filling only your empty spot so you can really focus on other areas of your business. And by doing this, you're able to essentially earn a steady and reliable stream of incremental income each month, and we can actually drop the revenue calculator here, I believe, either in the chat or I think it might pop up on your screen. So you can click on it and see how much money you could potentially be earning on the platform. You can go to the next slide, please. Now in addition to the growth that you'll be seeing from us filling your empty spots in your classes, we're also gonna help you gain more exposure for your business. Now as our users start booking classes with you, we do actually require them to leave a rating, if not written review as well. So you can essentially think about this as, like, an extension of your word-of-mouth marketing that you guys are already really, really great at doing, and you'll even be able to respond to each review that people leave for you. We all know that people love to leave ratings and reviews before booking anything from, like, a restaurant, a wellness service, whatever. It it's the same thing with our fitness venues as well. So as time goes on, you'll be able to to acquire these overall. Next slide, please. Now some additional marketing efforts we will be able to do for you is once you're a brand new studio on our platform, you're actually gonna be featured or highlighted as a new studio in the area. So as you can see in the first picture with star cycle, the star cycle is here. It'll say something similar along those lines. That way, we can really help kick start the reservations that you are that you guys are seeing within that 1st month and then beyond. Additionally, we have incentives for our users to bring their friends to class, and I actually did this a couple weeks ago when I went to a studio that I signed up here in the Houston area. I wanted to go check out their class. We had built a really great relationship, so I wanted to go, and I was like, hey, the 2 of my friends. Like, hey. You guys are in the area. Let's go do this class together. They ended up coming with me. So just from my one reservation that I wanted to do, they ended up getting 3 total just from me, which is great. So we have incentives to bring more people into your classes. And then as our users start booking classes with you, we will make friendly suggestions to book again. So something like consistency is key or, you know, book this class at the same studio again as you can see in the 3rd picture. That way, we keep you top of mind for people who have already booked. That way, you're getting repeat bookings along with new clients coming into your doors as well. Next slide. And if you guys have any questions, if you're interested in learning more about how this is going to work for your specific business, please don't hesitate to reach out to me. Just be aware some places across the country, across the world may not have enough users to justify adding more partners on the platform. If that is the case, I will be reaching out to you to let you know, and we'll reach out to you in the future as well because things are constantly changing here, and we consistently update our strategy to add more markets onto our platform as user demand demand grows. So, I think there's a link right there. There's a QR code as well, so feel free to reach out. Thanks. Awesome. Thanks, Grace. Yeah. ClassPass and programs like that are are really great ways to just add value to your, your gym environment. Right? I I used to have a class at my gym that is our late last class of the day, and I always thought about, do I kill it or do I try to fill it? And I had a couple, you know, 2, 3 people that showed up every single day and would love that time slot. However, you know, if you don't you're not making money on that time slot with 2 or 3 people joining classes. So we used a program that's, and changed our programming, changed that class experience a little bit to make it more entry level for people who we did not know off the top. And one one way we did that was we just advertise that program. We used, our our partnership there, and then, people got in. They got used to our programming, and then over time, we ended up upselling them into a full time membership. So, definitely a great strategy. You guys should definitely check that out. Alright. Let's talk, AI. I was gonna say show of hands, but you guys aren't on camera. If you're using AI in your business, whether that's to help you write Facebook ads, write blogs, emails, automation any types of automations, Let me know in the chat. Tell us what you're doing. I wanna share with you, a few of the AI features we have in our Zen Planner Engage product, just so you can kinda see. We all know what it's like to be a gym owner. Right? A lot of us get up super early, coach a class, clean the gym, do a sales appointment, check our email, coach another class, you know, talk with our coaches, etcetera. We know what the days are. They're long. Sometimes as early as, you know, I used to get up at 4:30 when I coach our 5 AM class, and sometimes I only get home till 9, 10 o'clock at night. So our new AI employee inside of Zen Planner Engage is designed to help alleviate and basically turn you into a bigger superhero than you already are. So think about this. You're running ads. You have a lead opt in. Maybe you're asleep. Maybe you're coaching a class. How important is it to get back to that lead as quick as possible? Super important. It's something like 90% of the first business to reply back to a lead, especially in the first five minutes. That lead is more likely to join your gym versus a competitor. Right? So automated ads, landing pages crafted to what ads you're running and capturing that lead. Now with with the AI functionality, it can text back and forth with the lead on your behalf just by a little bit of training. Super cool. You can't do that you can't text the lead back and forth when you're coaching a class. Right? Think about automated scheduling. Think about email and text campaigns. You know, leveraging AI to write the content for you, you just give it some prompting. You give it a little bit of what you're trying to desire. The AI handle that for you. Let's go to the next slide real quick. Let's keep going through this journey. We're gonna talk a little bit more detail about referrals. I'm a give you a playbook you can take with you. But how often are you asking for new members to give you referrals? How often are you asking new members or current members to give you reviews on social profiles? This is a great thing to outsource to AI to handle on your behalf. Right? So AI can do all kinds of things. Pretty soon, you're gonna see us release, some AI features around accepting phone calls on behalf of of the business and having a AI voice spot interact with your leads when they call. So, let me look at the chat real quick. Couple of people said, yeah. I use AI for helping to write copy. Yep. That's a great great great use case. Autumn, I love you too. That's such a nice little gesture you put in the chat. Thanks so much. You make me feel feel good. Alright. Cool. Alright. Let's go ahead and go to the next one. So that's just a little preview of some of the AI. Another feature you may or may not have heard of is we released last year a a new service called flex fees. Flex fees basically allows you to pass on your, credit card fees to your customers. Alright? So you see this in a lot of other industries. You might see this in restaurants. You might see this in, you know, certain shops, local shops they use where they have a transaction fee for using a credit card versus cash. We built this completely entirely inside of Zen Planner. So I have a little scenario up here. If you have about a 150 members, what this can do to drive revenue in your business and help you keep more revenue and pass along those fees. So that's just an example, but, you know, with a 150 members, you know, 100 of them using credit card, 50 of them using, ACH, that equals to about 4 grand in revenue for the business that you wouldn't have had because they were taken out. So it's a great way to offset transaction fees without raising prices, keep more from every payments, and, it's kind of an expected thing nowadays. I think, you know, we can debate on whether you should do it or not or just raise your prices, but, this creates a really transparent process for your your customer base and puts more money back in your pocket. And I know with $4 at my gym, what I would be doing is probably taking, a nice little trip every year. So, Yeah. Scott, that's a great point. Flex fees is not available in every state or country. You know, there are some local laws. So if you're interested in that, reach out to your client executive team, and they'll be able to check if, if you're eligible. So it's all state dependent. Alright. How important are reviews for your business? And when I say reviews, I'm thinking your Facebook reviews, your Google reviews, your Yelp reviews. How important are they? How much is a review worth? Put in the chat how much do you think a review is worth. Is it worth a $100, $1,000, $500? What do you think a review a positive review on your social profiles is worth to you as a business? Yeah. Somebody says priceless, 200, a lot. Right? How many of you have more than a 100 reviews? Tell me in the chat. Uh-oh. Not seeing any movement in the chat. Yep. It's whether whether you have 30 active members, you have 300 active members, over time, you're gonna be bringing new leads in, you're gonna be bringing new members in. And if you're not asking for a review at some point in the customer journey, you're really missing out. I did some math, with some of our we host a twice a week success session for our engage product. I did some math with some gym owners on that call a while back. And after the math, we determined a review is worth around $250 in revenue to the business. Every review. So what today I'm gonna share with you is just a nice little playbook. If you haven't asked for reviews, my recommendation is ask for Google reviews because Google is going to incentivize locations that have more more positive reviews than locations that don't. So if somebody is searching for personal training in your area, martial arts near me, CrossFit near me, CrossFit my town USA, Gyms that have more reviews are more likely to show up at the top of those lists. And if you're not measuring how you're getting new leads into your business, more than likely, it's coming from Google search. It's coming from if you're running some Facebook advertising or referrals. Reviews are a great way. So do this for me. Go into Studio, export a list of all of your members, and send them all email with a link to get you a Google review. By the end of today, you'll probably have 5, 10 more reviews. You gotta consistently offer or ask your customers for reviews. The beauty though is if you can automate this in their journey, you're gonna constantly have new fresh reviews popping up. And you can see an example over here on the right. This is from, Sarah, you blanked out her name, but I think she'd be okay if I shared it. Evofit in New Hampshire. I work with her a lot on her her platform and her strategy for her business, and you can see that, she got a really positive review 3 months ago. Do you see that response from the review? She didn't write that out. That review response was from automated AI reviews, which is great. Your positive reviews need to be posted on your website. 89% of people make a purchase within a week of visiting a review site. And I think in our local, you know, local gyms, Google is a great place to drive reviews. So you should be doing your reviews. You'd ask every quarterly, at least every 6 months. Integrate your reviews into your customer journey. I like to do it 6 weeks. 6 weeks was my sweet spot. 6 weeks from joining, ask for a review. Create some QR codes and put them in the facility. Put them at the front desk where people check-in. I used to have QR codes in the bathroom, and I'd have one at our whiteboard when we were talking about the workout for the day. And if you're using things like a private Facebook group or any online community, post in those channels and ask for a review. Do that today, see your reviews increase, and, you'll get noticed more in Google. So alright. Probably one of the most important things that I'm not seeing gyms do consistently across, the ones I've been working with over the last 8 years. How many of you tell me in the chats. How many of you have a dedicated program for the first 100 days that somebody joins your gym? Whether it's a martial arts studio, a CrossFit facility, personal training. How many of you have a dedicated 100 day journey experience for new members? Wanda, you do. I love it. That's awesome. Right? The first 100 days somebody joins the gym is the most important time. There's a great book, a book where I learned about this many, many years ago called Never Lose A Customer Again. In that book, the author, Joey Coleman, looks at multiple industries, and what he found is 20 to 60% of people cancel or quit in the first 100 days. So he argues in that book, and I validated that. If you have a designed experience that does things like elevates, elevates events and moments, if you have a experience that's consistent with every single person, what you're going to find is your retention is going to improve. Your members are gonna turn into brand ambassadors, and your business is gonna grow. One quick anecdote. I opened my gym in 2013. I put a couple of 100 people, through my gym. I sold 250 memberships. I forget how many leads. It's probably, like, 5, 600 leads a year. At the end of 1 year, I had a 100 members, which everybody says, hey. That was great, man. Your gym got to a 100 members. Okay. But I sold 250 memberships. That churn, I churn sick almost 60% of my customers in 1 year. That's awful. I thought that was awful. So I did the math. I started doing I took every single percent joined, and I did the I found out the average time when the people that they quit, how long were they with me. What I found out was 6 weeks in. At the 6 week mark is when people canceled their membership. That sparked me on this whole journey. It's how I got into software, how I got into tech, how I got to Zen Planner, is I learned this data from my gym about 10 years ago and started sharing it with the community I was part of. So if you wanna grow your gym, if you wanna deliver a world class client experience, you need to be intentional in designing a 100 day journey for them when they join. And I always knew I had across the gym. I always knew when people came in and they're wearing my shirt regularly, they bought that pair of Nike Metcons or Reebok Nanos. I knew I had them as a brand ambassador and they're gonna be with me a long time. So here's an example on the screen. I'm also gonna give you a PDF that you all can, take with you to start sparking how do you build a consistent customer journey. And, and I'd love to open it up to questions and talk. So when Sarah joins the gym, you know, she's maybe getting back into fitness. You know, she has a family. She's busy professional. What do you do on that first day? Well, she should have a welcome message and excitement. The coaches should know this is her 1st day. You wanna get feedback from that first class or first experience she had. Right? And welcome her to the community. Right? If you have a Facebook community, post a picture of Sarah. Make her feel a part of it. It's going to take Sarah a few weeks to really feel comfortable with doing something new. Right? Sarah is going to be sore. Sarah's maybe not changed her diet quite yet. Sarah doesn't have a buddy that keeps her accountable quite yet. It takes time. In your journey, you should be sending communication to her on a regular basis and then manually checking in with her or automated to see how her experience is going. Alright? So let's fast forward a month. In a month, how does Sarah feel? Well, she's probably recovering pretty a lot better from workouts. Alright? She's starting to feel better. She's probably noticed a little bit of change in her body composition. She's recovering from workouts easier. Alright? That's a great opportunity to check-in and and ask how the first 30 days are. And her goals from day 1, when we had that initial meeting to today, are they the same? Right? Are there some tells that, say, Sarah's engaging with the community? Do we notice she's spending more time after class? Is she engaging with, you know, SugarWise? I use SugarWise at my gym. Is she engaging on SugarWise? Right? Has her attendance been consistent? Is she hitting 2 or 3 sessions a week? Right? And then if all of that stuff is true and you have this, like, these milestones that you want Sarah to achieve, if those are all true, Sarah's more likely to continue on with you. But if Sarah's attendance starts dropping off, that's a big tell if she's going to churn or not. And if you keep going back to day 1 where she said what her goals are at the gym, or is she meeting those goals, and are you delivering what she her expectations are? So sometime into between days thirties and day 60 is a great opportunity to ask for that review. It's a great opportunity to start to share her success story. Right? And maybe that that there's not a dramatic transformation in the 1st 6 weeks or 1st 60 days, But are there some things that, you know, help her reinforce why she's there? The why at the beginning. Right? I used to I loved asking at 6 weeks. I loved asking people to share their story because once if they said yes, and we do the short little video, we make a write up for the blog, we post on social, we were now getting a public declaration from that member, which solidifies them more as a member. Not only that, there's some downstream effects. One of the great things about sharing stories of your members is that they then share it with their network. And you you know that we all know this, but when you share a story about a member and then a member shares it with their audience, their audience, their friends, their family sends them messages. I have been thinking about starting a a gym. I've been thinking about getting back through this. Why did you choose this ship? And now you're creating an engine. If you do this consistently, you create an engine of consistently getting new people in your business without any spend, without using advertising. Right? So when you start to think about, okay, that that's the 6 week, the 60 day mark. You start going into, like, that 3rd checkpoint. So after about 3 months, what I like to do is sit down with my members, and I like to discuss their goals moving forward. Really set the expectation that this is a lifestyle change, not just a quick shot program that gets somebody in the door. Right? So I also had a really good plan because if people were getting the results, but they really wanted some individual attention, like in my gym, CrossFit, there was more skill development. I wanna do my first double under, maybe my first pull up, things like that. It gave me a great opportunity to put them in personal training or a small group personal training or invite them to an upcoming event where we're we're doing a workshop on how to get your first pull up. So those are just a couple of examples. Madison, did you drop the oh, yeah. I see it in there. So you can see an example, of a 100 day journey. Just some like a big overarching I just actually used to share this with our members when I did their sales appointment is because I wanted them to know, like, hey. We are thinking about you at every step of the way, and we're gonna be reaching out to you each and every, you know, couple weeks. So build a 100 day customer journey, find out what milestones, find out what things you want to send them automatically, like emails, text messages, how do you wanna check-in, and then what is the measurement of success. Right? Okay. Lastly, you've heard me mention Zimplant or engage a few times. If you're not on engage, I highly recommend checking it out. You know, go do a demo with one of our, team members. This tool bolts on top of Zen Planner and think of it as your sales and marketing engine with a lot of automation. You know, We have prebuilt customer journeys. We have prebuilt different programs you may want to offer. All of this built out. If you have a website on a third party, you can host your website directly in here. No additional cost. This this platform is really designed to help achieve that 100 day customer journey, but also manage your lead intake, and leverage AI and boost your online reputation. It it's so much. I'm I'm very fortunate. I get to talk with gym owners every single week, twice a week, and, we have these great calls where we learn more about each other's businesses. It's pretty intimate. It's like their own little community, and then everybody's sharing best practices of what they're learning in their gym and then how they're leveraging the technology to achieve that. So alright. That's all I wanted to cover tip for today. So let's go ahead, and we'll open it up for questions. I saw a few questions come through as I, was chatting. And let me, let me jump in. Let's see. Alright. David asked, does anyone know how some reviews do not go public? No broken no rules broken there public. Comes up all the time for me. David, I've heard about that on some platforms like Yelp. I know Yelp sometimes gatekeeps. I don't think Google does that though. It depends on what part of the country you live in. Some people use Yelp. Some people use, you know, more use Google or Apple's reviews. I always recommend Google, though, just from the just from you know, what's the purpose of reviews? 1, get your member to publicly declare how awesome their experience is. But 2, when new people are evaluating where to go, those reviews help. So, Yulia, I think that's how you say your name. Apologies if it's wrong. Zen Planner has a QR code generator. We do have a QR code generator in the engage platform. We do. Yep. Alright. David just started Engage. Awesome, David. I I'm looking forward to joining. Hope you join us on Tuesdays Thursdays at 1 o'clock with for our Zip Planner Engage success session. Love to help you get that thing dialed in and build those world class experiences. So, let's see. Moe says we are rebranding and looking at Zimpreter as a new management software. Moe, we would love to talk to you about that, Especially, like I say, you're looking forward to using Zimplant or Engage. Awesome. So, Ilya asked, we have a website on another platform. How do we merge to Zimplant or websites? Super easy. Turnaround is relatively quick within typically a week to 10 days. We can get that migrated over for you. So you just need to reach out. I don't know if it's Sarah is still on here or Madison. If one of you guys can put the link to, book a demo, we can have one of our for any of these questions, if you wanna talk to somebody on how the process works, or you can jump on our website and take a look. Yeah, if you could drop that link in for everyone, that way they can go ahead and move their website over. They can talk to our our team about that. Yeah. Alright. Wanda says, how do you handle a situation if for some reason someone posts this 2 star review because of something petty? I don't have time today to share my experience with that, but I'll show you just a little takeaway of how I handled it. I think it's really important for the business owner to respond to that message because anybody net new looking at that review needs to recognize maybe that message was petty or that message wasn't accurate. But you when you reply, you gotta take the high road. You have to reply. Don't just let it sit there and reply. Take the high road, apologize, you know, accept faults even if it's not your fault. You know, it it does a lot in terms of your brand reputation. Good example is that how many times have you heard a story about somebody, and then when you actually met that person, they're not what the perception that somebody else told you about them. Right? It's the same thing when it comes to online reviews. Right? You're you're maybe getting one shot with that person before they ever go to your website and opt in. They review. So take the high road, do it the right way, and, but you gotta answer. You can't just leave it out there because whatever you leave out there is is the perception. Yep. We have a question from Liam about ClassPass. So, Grace, could you answer how much revenue on average are gyms seeing with ClassPass? Yeah. So it really it really just depends on a couple of different factors. Right? We work with, you know, gyms and studios of all different sizes, and they offer a variety of different classes and a number of different classes too. So, obviously, you'll make more money with us the more, you know, classes that you have, the more availability, and the more spots we're able to fill, and, obviously, to the area that you're in as well. So it really does vary depending on a couple factors. However, what I will say from my own personal experience, what I've seen from partners that I've signed up, it's our job as ClassPass to send you over reservations. Right? And so that's what we're gonna be really focused on. Month number 1, you'll see a handful of reservations come in. You'll start making money within that 1st month. Then month number 2, I typically see income double month over month for for a little while before it kind of steadies out and evens out. So just from my own personal experience, that that's what I've seen. But, again, in terms of how much, it really just depends on, like I said, where you're at locally and then how many classes and how much availability that you have. Yep. That's great. Darius asked, are the engaged chats recorded? The time kills us in Australia. One, yes. They are recorded. So inside of engage, there are there's a link that's called the Zen Academy. It's on the bottom left of the menu, and you can click on there. We have a bunch of different courses, but one of those courses is called, success sessions. And so they're all recorded. They're all time stamped. There's, a little bit of the transcript in there. And so if there's something you're interested in learning more about, whether it's how to leverage the AI, voice or how to leverage AI, text automation, things like that. There's usually a section in one of those trainings, and so you can just zoom the video to that section, and it's 5 minutes long. And then that'll tell you all about how to set that up and configure for your gym. So yep. Another ClassPass question. How to handle folks canceling out of classes from ClassPass? Yeah. That's a great question. Unfortunately, it does happen, you know, through ClassPass and then maybe with some of your direct members as well. Unfortunately, like, things come up with our users, maybe whether they're sick, But we we do have cancellation policies in place where it kind of, I think, decentivizes people from, from canceling last minute. So I think, you know, depending on what your cancellation policy is, we're typically able to match that. That way, we try to reduce the number of last minute cancellations as much as possible. Great. Awesome. Alright, y'all. We have about 2 minutes left. Wanna be respectful of your time. I know it takes a lot to leave your gym for any minute of time throughout the day. So, keep it open for another minute 40 or so. If you have any more questions, feel free to ask. Looks like we have another question, another ClassPass question. So, Autumn asked, how often do we need to update our pricing with ClassPass and what recommendation or was recommended so ClassPass does not cannibalize our memberships? Mhmm. Yeah. Happy to get into that a little bit more on a 1 on 1 basis, but more of a general overview. In terms of updating your pricing, we essentially pay you guys based on how much you're charging your clients. So if you're currently on Class Pass and things have changed, reach out to our support team. Let them know. But, ultimately, you don't necessarily need to do that unless pricing has actually changed to, to your customers and where we can see it on your website. In terms of cannibalization, we have a number of different things in place to help prevent that, and that's gonna be how we show pricing to our users. So they don't actually see how much classes are costing in terms of dollar amounts. We use credits. That way, we help sort of protect and hide your pricing from our users and your current members. So, again, happy to get into a little bit more of the specifics on a 1 on 1 basis because it does, again, kind of vary depending on the studio. But, those are some things that we try to do. Yep. Alright, y'all. We are coming down to the last 20 seconds or so. If you can do me a favor, you see a ticker, scroll across the screen. It says take this survey. If you could please click on it, we'd love to get your feedback on today's session and how we can make it better. So please click on that and spend a a few moments with us. And if you have any additional questions, I'm gonna drop my email in the chat. Feel free to reach out. I did see one question about flex, flex pricing. Emily, if you just shoot me an email, I'll get you connected to the right person on our side, and, they'll be happy to discuss that with you. So alright, y'all. We are at time. Grace, thanks so much for joining us today and sharing all about ClassPass. I learned a couple of new things I didn't know. So, it's always a good day when you're learning. Appreciate it. Thank you all to, the audience today. We got a good sized group. Like I said, I'm I'm here as a resource if you need me. Love to see you guys on my success sessions in the future and, look forward to more webinars like this, from Zen Planner. So y'all have a great day, and take care.