Name: Streamline your deployment with Workday Success Plans
Uploaded: 2025-10-16T18:31:02.878Z
Duration: 47 min
Description: Streamline your deployment with Workday Success Plans

Transcript for "Streamline your deployment with Workday Success Plans": Hi, everybody. We're gonna get started in just a minute. So grab a cup of tea or a coffee, and we'll be on in a minute. Alright. Hello, everybody, and welcome. Before we dive into the agenda, I wanna make sure that you know that you're in the right place. So this session is for you if you're planning a new Workday deployment and want to ensure it's a resounding success or you're a current customer seeking proven ways to maximize your Workday investment and unlock the value, or you're exploring the Workday ecosystem and want to understand the strategic long term support that truly sets our customers up for success. By the end of the session, you'll walk away with clarity on how Workday success plans provides a framework for continuous value, actionable insights into our newest features designed to derisk deployment and speed up your go live, and the confidence that Workday delivers a true partnership, not just a product. So with that in mind, let me get started. It would not be a Workday webinar without our product statement. Just make sure that you're making all purchasing decisions based on what's currently available in the product. We won't actually be talking about future looking products, but just to make sure you're aware of that. And just some quick housekeeping items. So this webinar, will is being recorded, and you'll it'll be emailed to you within twenty four hours. Throughout the webinar, if you have questions, please use the q and a on the right hand side to ask questions. Me and the team will be answering those via chat. There's also some resources available for you. So next to the q and a, tab, there's a, an area that says docs. And in there, there's a few different documents that you can click and download and save for later. And then lastly, at the end, we'll ask a brief, a brief survey, and we would love and appreciate your feedback. We wanna make sure we're delivering content to you that is relevant. So as a way of introductions, I'm Sarah Eaton. I'm our senior manager of the WSP growth and performance team here at Workday. And that means that me and my team help customers think about what the value of WSP will be for them, and and talk to customers about how what value they're currently getting out of WSP. I've been at Workday for about, six and a half years, and I'm based in San Francisco. But I'm joined today by two subject matter experts, Brenda Swanson Takash and Harsha Sridhar, who will join us later to talk about, technical account management services as well as the deployment guidance services. So getting into our agenda, I will go over, a quick overview of what Workday success plans are. I'll talk to you about some of the newest features that were just released in September, and I'll also talk to you about how WSP helps you to deploy. Then I'll turn it over to Harsha to who who will do a deep dive into our deployment guidance services, one component of Workday success plans. And then Brenda will come on to talk to us about, using our technical account management during deployment, which is also another component of Workday success plans. Alright. So as Workday administrators, we know that you're often expected to be the expert, the innovator, and the problem solver all at once. Imagine having a dedicated partner whose sole focus is to amplify your efforts and help you navigate every stage of your Workday journey. That partnership is the essence of Workday success plans, and its purpose is simple, to be your success multiplier. Simply put, Workday success plans are your holistic subscription to expertise and innovation. It's a single evolving service that provides continuous access to everything you need, from on demand learning and self guided tools to proactive expert guidance that keeps you ahead of the curve. The goal is to ensure your Workday investment delivers increasing value over time, and we're here to help you deploy with confidence, mitigate risks, and empower your team to become true change makers. We have three distinct plans designed to fit your specific needs and budget. First, the Accelerate Essentials empowers our lean teams to solve problems faster with on demand education and expert guidance. It's built on the standard resources that are included for all for all of the Workday products. The next offering is our accelerate plan, and that enables your team to deploy, adopt, and optimize your your platform with tailored guidance and intended advice, helping you keep up with innovation. And this is built on top of what's included in the Accelerate Essentials plan. And finally, our premier Accelerate Plus plan provides strategic one to one support from a dedicated technical account manager offering comprehensive guidance during deployment and beyond, and this builds on top of what's included in our accelerate plan. So after seeing the three plans, you might be wondering, what does that holistic support actually look like, and how does it apply to me? So there's a lot going on in this slide, and this gives you a sheer sense of the breadth of of resources you gain with a single subscription. I won't list out every component here, but I wanna show you how this portfolio adapts to your specific needs wherever they arise. For example, if your focus is on continuous or is on connection and engagement, we have customer communities and forums so you can learn directly from your peers. If you're saying we need to upscale our team, we offer a full range of educational tools and on demand training programs. For those of who of you who prefer a self guided approach, we have a deep library of tools and content to help you find answers on your own schedule. And when you just need an expert, we have a wealth of services that provide direct access to our specialists for guidance and strategic insight. And the great thing is that you can switch up your style of engagement at any point since this is all available to you. The most important takeaway is that this entire eco ecosystem of support is designed for your full Workday journey. Whether you're in the middle of a complex deployment or you're five years into production and looking to optimize, these resources are always there for you and is constantly growing. So today, I want to zero in on three of our newest capabilities. We'll start with security, which is foundational to your entire Workday journey, and then we'll look at two features specifically designed for deployment. Let's begin with the security and risk mitigation review. We all know that in today's environment with cyber threats on the rise globally, protecting our organization's data is a nonnegotiable. At Workday, it's our absolute top priority, and that's why we created the service. Think of it as a proactive, collaborative partnership to bolster your security posture. Our experts work directly with your team to review your tenant, build awareness around potential security risks, and help you take full advantage of the of preventative measures available within Workday. We'll guide you through implementing your recommended best practices, which are designed to safeguard you against modern threats. The ultimate goal is to give you peace of mind knowing your tenant is as secure as possible. Now while strong security is critical for your entire journey, our other new features are laser focused on the deployment phase itself. To ensure your system is ready for peak performance on day one, we've introduced the tenant capacity and go live readiness. This serve uses predictive tools to validate tenant capacity and support a smooth, successful go live, and Brenda will dive deep deeper into that. And to provide your team with just in time expertise, we're now offering deployment guidance services, which gives you direct access to our experts for targeted advice throughout your project. And you'll be hearing more about these last two in just a moment, but as you can see, our innovation is focused on providing the right support at exactly the right time. So what does this mean for you? It means that Workday success plans are your success multiplier right from the start. We provide the access to experts and content to ensure that you deploy with confidence. We help you identify and address challenges early to mitigate risks, and we provide the ongoing guidance to set your team up for long term success in production. Now to give you a practical look at how we deliver on that promise during deployment, I'll hand it over to Harsha, who will dive deeper into our deployment guidance services. Thank you, Sarah. Hello, everyone. My name is Harsha Sridhar. I'm a delivery leader here at Workday. I've been at Workday for over ten years, and I'm based out of our New York City office. So let me first go through what deployment guidance services, does and stands for. So deployment guidance services, is or DTS acts on as your hands on expert guide during one of the most critical phases of your Workday journey, aka your implementation of Workday. The primary objective of DGS is to ensure you maximize the value of your Workday success plan subscription right from the start. We do this by fostering a relationship where we become your trusted advisers, working collaboratively with your team to navigate the complexities of your deployment. What's so exciting about this offering is that you can use it in a variety of ways and throughout your Workday journey, whether that is your initial deployment or adding new products after you're already live. If you're using a partner or doing it on your own, DGS can absolutely support you. Alright. Let's move on to the next slide. So DGS is delivered by a role that's called the deployment success manager or DSM. Their services provided by the DSM can be categorized into two groups. The first category is ongoing support, and it looks like I have audio issues. Is that correct? I'm hearing my stomach through. So let me try to see if I can switch over my audio. Give me one second. Alright. Is this much better? Can I can I get some feedback? Can I get an audio check? We're we're looking into it, Harsha. Thanks so much, and thank you all for letting us it looks like some people can hear and some people can't. So what's, let me just go back to the page and I'll I'll come back. Hold on one second. Alright. Alright. I'm I I think this it shows me that the audio is fine at this point. So and I'm getting also feedback that both audio audio options were good. So I'll try to speak a little louder for those who didn't hear me for the first time. So deployment guidance services to, just reiterate, DGS or deployment guidance services access your hands on expert expert guidance during one of the most critical phases of your Workday journey, which is your implementation. The primary objective of DGS is to ensure you maximize the value of your Workday success plan subscription right from the start. We can do this by fostering a relationship where we become your trusted advisers, working collaboratively with your team to navigate the complexities of your deployment. What's exciting about this offering is that you can use it in a variety of ways and throughout your work day journey, whether that is your initial deployment or adding new products after you're already live. If you're using a partner or doing it on your own, DTS can absolutely support you. Right? So let's move on to the role of the d s DSM. So DGS is delivered by a role that's called the deployment success manager. The services provided by the DSM can be categorized into two groups. The first category is ongoing support and that includes regular touch points with your PMO, for example, or your steering committee representation serving as a sounding board to your team, sharing leading deployment practices and recommendations and supporting escalations. That is the first part. The second category is tailored guidance. Through the usage of what we're calling the WSP roadmap, which I will go into on the next slide, the training plan and DGS sessions driving adoption and high value WSP resources that are available to customers like the adoption kit, change management kit, and the LOD library to name a few. We'll cover those topics in a little bit more detail on the next slide. Alright. So here's a little bit of an overview on the sessions. The DG sessions offer context driven targeted discussions to help address customers' needs at any time during the deployment with a focus on critical path topics. These sessions provide the flexibility for quick coaching requiring no more than a two or three hour commitment of the customer's time. Customers have a menu of sessions to choose from with topics ranging from project planning guidance to test strategy, cutover planning, change management, and operational success. The available topics may vary based on the customer tier and type of deployment. Right? So now we're gonna talk about and give you a little bit brief on the WSP in action. Right? So it all starts with the WSP roadmap. Managing your WSP resources to your deployment plan based on your team's needs. Right? So this roadmap helps you map out all your WSP entitlements to what can be used during the deployment journey. Then the other one is the DTS training plan. This is a tailored plan to increase your team's readiness and optimize the use of your training credits if you have bought them as part of your subscription. We also have number of DGS sessions. These include sessions like project setup and planning, test strategy and prep, and change management and operational success sessions. These can be delivered at any point during your deployment, and the DSM will ensure that you're using these sessions in an just in time format so that your team is ready as they move on to the stages of their deployment. The other piece here is also as you get ready to go live, there is proactive readiness performance monitoring done by the TAM team, and Brenda will be walking you, into it further as she comes into her slides. With that said, I will hand it off to Brenda at this point. Thank you. Alright. Thank you, Harsha. Can I just make sure that everybody can hear me before I start going over my slides? Alright. I think we are good. Alright. So thank you, Harsha, once again, and hello, everyone. My name is Brenda Swanson Tekach. I've been with Workday for the last eight years. Currently, I'm a manager of the technical account management and production readiness team. My team is based out of Costa Rica, and I am right outside of Chicago in the suburbs here. But, before we actually jump into our discussion about the tenant capacity and go live, readiness, please allow me to briefly describe technical account managers, we call them TAMs, role as part of the WSP accelerate plus subscription. So I like to think of TAMs as, as an extension of your company, and, that's on that's that's here within Workday. So in a nutshell, for customers that, have elected the WSP accelerate plus, the TAM has four main goals to achieve. We wanna make sure that we have better operational alignment. We prevent issues and mitigate risks to minimize business disruptions, and we wanna strengthen the partnership and collaboration with you, our customers. Moving on to the next slide here. WSP technical account manager management consists of nine components. As you see here on on this slide, I will go over them in in a high, at a high level because there's just so much that goes into it. But starting with the, structured cadence of meetings. So we have two of them. We have operational review where we take a a tactical approach, and we talk about cases. We'll discuss event management. And what that is is, anything that will generate additional transactions in your, tenants. So think of maybe a comp cycle or benefit enrollment, maybe that bonus payroll may be one of them as well. That also is a great place to get to know one another. We wanna understand your goals, your road map, anything that's upcoming. The other meeting that we, conduct, which is once a month, is that system health insights. This is where we review the tenant's health from the previous month. So we'll be discussing tenant's utilization, review SLAs, and and RCAs if there are any. We're gonna look for ways to optimize your tenants. So are there reports or integrations that we can take a look at and and optimize with you or help you get that, done with other groups that are available for you as part of the WSP accelerate plus program? You see additional alerts here. So please rest assured that Workday has so many checkpoints to monitor things like hardware, software, network, but the TAM has slightly, different view into your tenant. We can monitor what's going on, inside and see if there's anything that's queuing. So for example, if you created a report and by chance it happens to be a non performant report and the system starts queuing, the TAM's job is to proactively note what's going on, start troubleshooting, and maybe trying to figure out how to help you with this report, alert you that there's something that's going on with it. It's not unusual that you may open a case too first, but, but the TAMs can see what's going on within your tenant. We have the tenant capacity and go live, readiness. That is the topic of today's presentation, so I will be jumping into this in a little bit and in more detail. Sarah has mentioned the security risk mitigation, but, essentially, that's designed to strengthen the security of your tenant, and you'll be working with our team on that. Incident management, that's where we help you resolve issues quickly and efficiently. We become, an advocate for you here within Workday. We, you know, make sure that we understand use case and what's happening, and We can only relay that to our, folks that are troubleshooting the issues. And finally, you see 247, technical support listed, at the bottom, and that's for all severity cases. So you can open a case of any severity at any time. Alright. So moving on to finally, the tenant capacity and go live readiness. But one more time, I'm going to, take you down a little bit of our history lane here. So you may, be aware that it was the production readiness team that was supporting our customers with their move to production. However, this support was primarily provided to customers whose deployments exceeded certain volume thresholds. Now this support involved, performance testing, engagement of our performance and scalability team. But now with tenant capacity, and go live readiness, we want to ensure, that a similar type of critical support is available to all of our WSP accelerate plus customers. Even if your deployment, does not meet those, specific volume thresholds. The goal of this proactive engagement is to utilize our knowledge, tools, and best practices to ensure smooth technical goal life. This is all this also allows, the TAM to build that strong relationship with our net new customers early on. So you may ask why is this deliverable so critical? So I'd like to think of this as a proactive checkup before this big event. The TAM will ensure tenant is technically prepared to handle all production level activity, and everything is processing as expected. So during this engagement, the TAM will be focusing on understanding any critical activities, becoming aware of your crucial testing that you may be performing, learning how to utilize the how you utilize the tenant so it helps us in the future. We want to make sure that we mitigate, any risks when it comes to capacity and performance issues for both, move to production and the production tenant. You might ask why what what does this mean for me as a customer? So your TAM will proactively identify and resolve potential performance or scalability risks early on in the process. By having this, by having those vital conversations and sharing best practices now, we ensure a stable disruption free go live later. Our early engagement includes meticulous assessment of your technical, readiness in your environment. This approach reinforces your trust in Workday's deployment process. Now we know that this is your initial introduction to Workday, and our priority is to ensure that your first experience with us is unforgettable. So we're gonna shift over to how are we going to, achieve this. So we know that collaboration is a key to our mutual success. As part of this deliverable, the collaboration between techno comp manager and deployment success manager is absolutely crucial. This partnership will ensure collective understanding of the state of your deployment. I'm gonna give you an example here. During the test and deploy stages, the intellect becomes quite important as it allows our TAM to gain awareness of, tenant management plan and the upcoming critical activities that will require close monitoring by our temps. And that finally brings me to to what is, tenant capacity and goal like readiness. I mean, we've been talking about this for a little bit. But it is Workday's commitment to delivering a stable, high performing, and resilient solution from day one and on into the future. Now we achieve this by leveraging predictive tools to evaluate and prepare customer environments for successful move to production. One of the key, components of tech tenant capacity and goal like readiness is ensuring scalable and adequate capacity for implementation tenants and eventually into production. The TAM will be planning and monitoring your environment to instill confidence in critical test environment leading again into production. This is done by adding necessary resources to this to support the activities without performance bottlenecks or any outages. This is achieved by leveraging our predictive tools, and established practices to anticipate potential performance issues. So the goal is to efficiently and accurately identify and mitigate risk proactively rather than reacting to a post goal life. So in essence, tenant capacity and goal life readiness is fundamentally about supporting goal life success through the best practices and well coordinated cutover activity. This is not just about technical checks. This is about holistic approach that includes awareness of customers' critical activities, monitoring the tenant performance, and driving customers' issues, internally. Additionally, our TAMs will be sharing proven best practices from previous successful deployments to minimize risks and ensure smooth transition from deployment and testing into production. So, ultimately, tenant capacity and goal life readiness is a critical foundation for new deployments, ensuring both scalable performance and adequate resources in your production tenants. I'm going to hand over to Sarah now to go ahead and close us out and move into q and a. Thank you, Brenda. So thank you, Brenda and Harsha, for kind for diving deep into both the deployment guidance services and the tenant capacity in go live. At the beginning of this session, I said our goal was to be your partner, a partner that acts as your success multiplier. After seeing the details, I hope you can see exactly how we bring that partnership to life. Everything you just heard from Brenda and Harsha Harsha really boils down to the three key takeaways we want you to leave with today. One is that you gain the ability to deploy with confidence knowing that our experts are guiding you through critical decisions with services like the deployment guidance services. Number two, you get the insight to mitigate risks using tools like the tenant readiness assessment and security reviews to ensure your system is performant and secure from the start. And number three, and most importantly, you build a foundation to set yourself up for long term success, forming your go live from a finish line into the starting point for continuous value. Think of Workday success plans as the framework that maximizes the return on your Workday investment, not just during deployment, but throughout your entire journey. So we are going to turn it over to q and a. So if you have questions, please pop them into the chat. And I would love for Brenda and Harsha to join me on stage. And as we wait for some people to to ask questions, we'll answer some live. Alright. Alright. I'm seeing some questions come in. This one, is for Harsha. So it it's a DGS sessions are based on, many of different topics. But what this person asked, what happens if the team runs into specific challenges during deployment that don't that don't really fit into those sessions? How flexible is the service? Thanks, Sarah. And I hope everyone can hear me this time. So, yeah. So I talked about the role of the DSM. Right? So the DSM is there so that we can look at your unique situation and map it back to one of the services we have. And they really act as the central point to be able to figure out the best match for your issue, whether it sits in any of the areas such as project testing, etcetera. And so they really act as your trusted adviser during the deployment to help out with any issue that you may be facing. That's great. Alright. I see another question. Brenda, this one is for you. When in our deployment cycle does it make sense to conduct the tenant capacity and go live readiness? Yeah. That's a great question. So the planning starts really early, and it's, we we get started with our DSM during the plan and architect and configure stages. So we wanna this is the stage when we start collecting required information to support the service. So things like, key value metrics, tenant management plan, key deployment milestones, things like that that are being, talked about. But the actual assessment and, monitoring mostly happens, like I mentioned in in the presentation, is during the test and deploy stages. This is this is where the assigned DSM and TAM will coordinate, and we'll discuss the topics, understand, you know, what's going on during the deployment, provide updates as needed, but also make sure that we're monitoring and understanding and helping, with with the test stage. That's that's awesome. Thanks for sharing that. I see a question here. Are the success plans avail available globally or an internet international organization we need to use this product across multiple countries? I'll I'll take the first pass at this, but feel free to hop in. So So working success plans are available globally. We have, all of our content is delivered primarily in English, although we are bulking up on different languages. And we have, experts and and folks located across the world so we can work across your time zones. I don't know if, Brenda or Harsha, you wanna add anything to that. Yeah. And, actually, you know, the TAM is involved regardless of what country we're talking about. So and it's, you know, throughout all the stages of of the deployments that will be will be present with with the DSM. So, yeah, language is one thing, but, we take care of, when it comes to the initial deployment, we take care of everybody that's, all over the globe. Yeah. And I would add the same thing for deployment guide and services. We have, localized teams all over the globe, so we'll be able to help our customers, wherever they are. That's great. Thank you. I have another question for you, Harsha. You mentioned that DGS has various deployment types with including customer and self deployment or customer self deployment. Let's see. For a customer team taking on self deployment, which DGS sessions do you see as most critical for ensuring success? Yeah. I I would say and and that's a very good question. So I would say for customer led deployments, which is new, one of the main reasons we introduced the service is every customer has a different need within their customer led deployment. Right? They could have a great team that has gone through a lot of projects, so they're really strong when it comes to project management or some other areas. But this is the great thing about this service is it's totally flexible to meet the customer where they are. So we work collaboratively with the customer to figure out what areas they would need support with, and those are the areas we would provide, you know, support services, whether it's testing or change management as an example. Great. I see a question here. I can take this one. Will office hours still be available stand alone? So we're no longer, offering office hours, but the there's a an equivalent oh, actually, an even better service that's part of Workday Success Times called Ask an Expert. We did not dive into that today, but, it's very similar to office hours, except the the thing that makes it even more helpful to you is that the consultants are able to go in tenant. So you can submit a question, and, the the person the consultant will be able to go inside your tenant and see exactly what the configuration is like so that they are able to, make suggestions and recommendations. So not we will no longer have office hours, but we do have ask an expert. Let's see. I see a question here. Somebody is saying, actually, they're very happy with ask an expert support, so that's wonderful. Great to hear that. What's the escalation process if an issue needs to be addressed for a ticket with an assigned consultant? You could connect connect with your account team or email thesuccess.plans@workday.com, and that would help you. Mhmm. Let me see. Oh, this is a a question here. Maybe both, I think, Harsha, you could help with this one. The logistics for working with WSP teams different than our current Workday support. So do we submit a different is there a method to submit request for support with the DSM or the TAM? Yes. So, based on the tier, the WSP tier, the TAM and the DSM are part of your account team. And, with respect to especially the DSM, there is a way for you on the WSP portal to request a DSM, and the DSM will engage at that point in time. Brenda, I will let you talk about the, TAMs. Yeah. So for the TAM, TAM is a service, not a person, but we do get assigned to our accounts as soon as, contracts are signed and thanks to that that nature. So we'll be monitoring, you know, who the DSM is for the new deployment, how start engaging with them early on. So, yeah, we have assigned customers. That's great. Thank you. There's a question here about for Harsha, maybe you could take this one. The delineation between WSP and the the partner during deployment, how did they work together? And I guess also the TAM is also part of that, so maybe you can both take an answer help. How does is WSP an added layer of QA and governance? How does that work together? Yeah. So, with respect to any partner that is involved during the deployment, the WSP team works with them in a collaborative fashion. We figure out where the customer needs help, and we come out with a plan where we can provide some support that would help you that would help prep you for the deployment. And then the partner would help, provide the tactical terrible that's needed for your deployment. As an example, thing that you are in testing and your team needs to understand how to do testing, what's involved in testing. DGS has sessions which can help prep your team, and prep any, sponsors on your side to understand what what what does testing mean, how do we test based on the scope that you have. And then the partner would then provide you with the, tactical details such as what what's the actual testing plan, what are the actual testing scenarios. So that way, because we have we're covering both aspects of it, your teams covered from a training, perspective, from a prep perspective so that when they engage with your partner, your deployment partner, they're able to better engage with them and make your deployment go more smoother. So for for the TAM side, as I mentioned earlier, you know, we we are kind of, in a locked with, VSM. And, our our our role is to understand in at what stage we're we're in during the deployment. So we're always kinda sitting in the back, and plus having those conversations. But once it comes, like you mentioned, to the testing time frame, you know, we wanna make sure that we scale that tenant, which is perhaps implementation tenant here. We we wanna scale for for for this tenant to be performant during this performance testing. So that kinda gives us a window in what we need to do then for the production. So we'll be, you know, closely monitoring, adding capacity, adding resources, to to the tenant. So Yeah. And I'll also add to Brenda's that, we have what we call us, interlocks between the DSM and the TAM so that when we see, a needed, session that needs to be done from a tenant perspective, we are bringing the TAM teams, in to have that conversation at the right points at at the right points of time, during your implementation journey. That's great. Thank you. I have a question here of just some common examples of how customers have used this. And, well, maybe if you guys are thinking, I I've I have a question here or I have some I can share a a customer story. So there is a a customer who's an insurance company, and they were kind of going through their deployment process. And while the DSM was reviewing their foundational data model, they identified just some opportunities to improve that, and make sure that they had kind of that that foundational piece was strong, and then they support they supported the customer in identifying resources to help them kind of re, restrategize around what that data model would look like. The same customer also used a different component, the ask an expert component, one we didn't really dive deep into today, but, is very, you know, very popular component of WSP. They had, purchased a piece a portion of, Workday, that they didn't really know could solve their problem. And so, they were able to identify that, actually, Workday was able to solve a very specific problem that they would have purchased an additional actually, we're paying $25,000 for this other product, not on Workday. But by using the Ask an Expert to do a little demo about how that functionality worked, they were able to save, some cost on that that other tool. So that's just an example of the d the deployment guide services and Ask an Expert for this one customer. I don't know, Brenda or if Harsha, if you have any, customer stories you'd wanna share. Yeah. I'll I'll share this one story where we had a a logistics company that was, implementing Workday again, a net new customer. And, they were, figuring out how to do testing of Workday where, you know, the the partner was talking to them about a a testing plan that was gonna be built. We collaborated with a partner in this case where we had a session to walk the customer team through all the testing basics and then delivering a session on top of what the partner was already providing to the customer, help to get the customer, in line with how Workday's best practices work, how other customers approach testing. And so we were able to deliver a comprehensive testing session for them, which, the customer, said it was one of the best testing kickoff that I've ever seen with other ERP implementations. That's a great story. Thanks. Thank you, Harsha. I have a question, about kind of when we get it when we get engaged. And so I I know, Brenda, you talked a little bit about when we do the tenant capacity and, but the question is sort of, you know, when does when should we have WSP, in deployment, because we also mentioned that there's continuous monitoring by Workday. So how does the WSP extra monitoring support customers and deployment? So for, for customers that that elect the WSP accelerate plus and TAM starts getting involved, in, you know, life of of the customer, like a better word. We we start monitoring immediately. You know, at during the deployment phases, there's the implementation tenants that we have. We do have a window into that. But, yes, we we definitely start, the conversations with the with the DSM, with with the implementation team, making sure we know what's going on in the tenants. But, yeah, as as soon as a TAM is assigned, they will definitely be looking into, into the tenants that, customers are using for testing, deploying, and such. That's great. Thank you. Another question we have here, is and I and I can take this one. Is WSP intended to cover just the period immediately before and after go live? And then in the event that we identify gaps or need to scale up, for example, two months after go live, what options are available? So, as I mentioned, we have, WSP is a holistic service, and I actually kinda wanna bring this slide up here, just to share all of the different, the different components that are available. So we talked about just, two of the things that are on this slide today. And so all these other capabilities are available for you, throughout your Workday journey. So we've talked about ask an expert kind of briefly in our q and a. If you're looking to optimize different different capabilities, we have things called optimization packages that are all set, kind of programs and sort of a a mini consulting engagement. There's about fifty hours. It's not that many. But it's a it's an opportunity for you to kind of work with a Workday expert on a very specific topic, and there's about 50 different packages that you can choose from within these optimization packages here on the bottom right side of the screen. And so there's there's all sorts of different resources available within Workday success plans as well. I did see a question about the the price. Is there additional cost? And, yes, these are, an additional service, a different additional service offering. It's a subscription offering, that you can conduct you can connect with your account team to learn more about the pricing on that. Let let's see. I'm just gonna see the other questions here. There's a question of, as more customers sign on to WSP, will the number of experts for Ask an Expert be expanding? Yes. We are hiring lots of folks. We are our team is growing. I firstly, every day, I'm getting an email about new hires joining, so we are definitely growing, to keep up with the demand in of of WSP. So good question. Alright. It looks like we've answered most of the questions in the chat. We will, do a I'll do a kind of a brief review of this, afterwards, and we'll follow-up with questions if we didn't get to them in the chat. But thank you all so much for joining our webinar today. Really appreciate it. And thank you, Brenda and Harsha, for sharing your expertise with us all. I hope everybody has a wonderful workday ahead. Bye bye. Yes, sir. Bye.