Name: Building Your Future: Q2 Product Roadmap & AI Strategy Review
Uploaded: 2026-04-30T17:01:05.374Z
Duration: 43 min 8 s
Description: Building Your Future: Q2 Product Roadmap & AI Strategy Review

Transcript for "Building Your Future: Q2 Product Roadmap & AI Strategy Review": Welcome, everyone. We'll just give everyone a few minutes to join on here. Alright. I think we can probably go ahead and get started. Good afternoon and good morning. Welcome everybody to today's session. Thanks so much for joining us to hear a little bit about our road map, what's delivered this year so far, and what's coming next, and what's coming in AI. If you don't mind, take a moment to introduce yourself in the chat. We'd love to see who's here. If you could just introduce yourself, your name, what organization you're from, and where you're based. I can go ahead and start. I'm Caitlin Shane. I'm our product marketing manager for the club market here at Daxko, and I'm coming to you live from Orange County, California. I'll go ahead and introduce my colleagues, our speakers for today. We have Carl Katruppas, who is our senior director of product management for the club market, and Adam Moats, our senior product manager for club automation. Welcome, everyone. Thanks so much. I see you all say sharing where you're from in the chat here. That's great. So nice to have you. So today, we're gonna talk about our 2026 product road map and just kind of recap where we're at so far and it being that it's April. We're gonna go over some key product updates that have been delivered so far this year and preview releases that are coming soon. We're also gonna talk a little bit more about our AI strategy and show you some tangible examples of features that we're actively working on. And then, of course, we wanna hear from you with a q and a at the end. So I encourage you to use this chat to post your questions throughout the session. We'll be dropping in answers live as we go, and then we'll save some time at the end to answer any that may apply to the larger group. And so with that, I'll turn it over to you, Adam. Sounds good. Thank you, Caitlin. So, yeah, if you haven't met me yet, I'm Adam. I'm on our product team. Really excited to present what we have delivered so far in 2026 and also talk about what we have coming in the year as well. So we'll kick off product road map review. Just to note, we're covering, club automation, both staff and for mobile, and then also for Engage Pro today. So there's a lot of good stuff to get through. So we'll move into our roadmap themes. So everything that you see today is gonna tie back to one of these five themes, empowering members with self-service, enhancing billing and payments, streamlining core processes, improving our integration between Club Automation and Engage Pro, and v two upgrades. Now we'll come back to v two upgrades toward the end of this particular section, so just keep that in your back pocket. I know there's probably some more questions coming in for that, but we'll talk about that towards the end of this particular section. So when we look at our road map, this is kind of your full picture. We're not gonna stick on this slide very long. We won't walk through every item, but here are some key things to think about when you're looking at this particular slide. Anything that's bolded or marked with an asterisk has moved since q one, since the last time that you got this presentation. So that either means that it's net new, that we had to prioritize something new, or that something had to delay a quarter. So So anything that you see that with an asterisk, it could be that it got added into the road map, in q one or, that it had to shift from q one into q two. So do keep that, as a reference. Also, for our, themes here, I just really wanna go back if you wanna go back one more. Yeah. So each, item that you see here, in a swim lane, each swim lane that you see, represents our certain themes. So red is in self-service, blue is for billing and payments, purple is for our core processes, Orange is for club automation, and EngagePRO integration as well. So just keep that in mind as we go forward. And as you see the slides, you're gonna see, that theme represented in the top right hand of each slide. So So we'll talk about what we've delivered so far. If you haven't seen some of these items, it could be, one of a couple of things. One, that you might be, on v one, not yet on v two, so some of these things might not be available to you yet, or has not been broadly announced. So just be aware of that as we talk through each one of these things. Alright. So for the mobile app, we're excited to, announce that we've delivered smart barcode display. Talking about one of those things with an asterisk, this is something that we added into the road map, and into production in q one because of the feedback that we got from our customers. Specifically, this is around, rotating access cards are not available through Apple Wallet, for example. So if you wanted to use rotating access cards, you really can't utilize the Apple Wallet function just because it doesn't rotate in Apple Wallet or Google Wallet. So what, the team work together to provide is a smart barcode display and notification. So whenever you get close, it uses proximity. Whenever you get close to the facility, it will send the user a push notification. They simply tap on that push notification, and they open up, the barcode in the mobile app. So a really great experience provided there by our mobile team, in q one. Now talking about barcode as well, we also have our family barcodes. So in this slide, you're also able to see that, if you are part of a family, and you are a primary or secondary on that family account, you could easily access the barcodes for each member of that family and easily scan in those family members as you're going into the facility. And then also a big note on court reservations, you now have the ability in the next generation app to edit your court reservations or swim lane reservations. This is only for the NextGen app, so very excited to bring this functionality. Long requested feature. So shout out to our mobile team for getting that out in q one. Now, also on our NextGen mobile, we have our permissions onboarding. So, this is a really great step to, providing a better experience to your members whenever they're installing and, logging in to the app for the first time. So it's just gonna easily walk them through notifications, if they wanna use biometrics to really help them, access the best features of the mobile app right when they're onboarding through the app, rather than having to go find that in different areas of the app. And then lastly, when we talk about member self-service, what we also wanted to provide is a native click cancellation workflow through the mobile app. So this is on the heels of the click to cancel work that we did last year for the portal. So this, we know that click to cancel got struck down by the appeals court, so we know that it's not forced upon anyone. But, however, there are certain states that do force this and, ask for this, to be available to members. So we have now provided this as a native workflow through the next generation app, and then we'll build on top of member experience, and member self-service as we go through this presentation and through 2026 as well. Alright. We'll move on to free access periods. So this is one of those net new items as well. So we finished this towards the end of, 2025. However, we did release this to everyone, early in earlier in q one. But basically, what free access, periods is is a a tool for driving new membership joins. So members get to immediately access the facility after purchase. However, they don't have to pay any prorated dues, because those first dues will be charged at a later date. So you can use promo codes to stack on top of this as well. So if your default membership has a free access period of seven days, with a promo code, you can extend that to fourteen days or thirty days even. So just really gives a really great experience and a new tool for you to attract members. Alright. Moving on to past due automations. So past due automations is another element that we're really excited about now having the ability to, one, just mark people as past due in v two, very important thing, but also, making sure that you can recover revenue without making it really awkward. So when a member declines on their EFT or goes past due, you can now have the ability to set a a tool or a, a rule that runs and notifies those members, and they get a push notification that takes them directly into the pay my bill page of the mobile app. So, again, the workflow would be if, a member declines on their, membership dues, EFT, they would automatically get a push notification. They'd simply tap that push notification, and then they'd be able to pay their bill in the mobile app. And there's more, functionality coming around these types of rules in the future as well, so keep your eyes out for that. Now, let's move into our new scheduler. So our new scheduler, released to all clubs on April 2. We're very excited to get this out and available to everyone. So this is a big moment, for the foundation that we're setting with this new schedule. Just because we've released this new schedule also doesn't mean that it's done. We are gonna continue to improve the schedule as we move forward as well. So we know that, there's there's things that we want to continue to work on and refine, and we will continue to do that. Resource bookings were the last piece that we needed to make, that happen to deliver to everyone. So, you have one consistent workflow across every type of reservation or session, so you're gonna have the same type of experience that kind of initiates that workflow. The fees display, and the, at the confirmation now shows more clear and descriptive items. So, what used to be invoice one or invoice two will now change to appointment fee, ball machine fee, guest fees, so on and so forth. It's gonna be more descriptive so the end user knows exactly which, what fee goes along with which invoice. And then, again, like I said, we're not done there, so we have more features coming along the way. And one of the, elements that we'll talk about here in a bit is something that was glad to announce at HFA earlier this year around auto event check-in, but we'll talk about that here in a bit. Alright. So we're gonna move on to enhanced, bundles. There we go. So enhanced online bundles. Essentially, what this is is the ability now to offer, more than one add on, so two or more, add ons or two or more packages to a bundle. So this allows you to create a very comprehensive, offering to members to join through our online join process. So, the next slide, what you'll see is the option for, a member to have a recovery add on and an enhancement fee within their bundle. So you no longer have to only use enhancement fees for that add on. You can actually add more, elements of a bundle to that, to that bundle and make a more comprehensive offer to a member. And this here is just basically showing that you would wanna make sure that you're using the description, appropriately when creating these bundles. So for example, if you're gonna have more than, one or two or three items within a bundle, you wanna be very descriptive. Use that description for that purpose. And then on the next slide, what you're gonna see is that in the cart, you are gonna notice every element of that bundle, right there in the cart ready for your display and so you can see your total. Alright. So next up is, online membership changes. So again, one of the things that we, wanna deliver for self-service is for members to be able to upgrade and downgrade on their own. We know that this is not something that, every club will want, right out the gate. We know that there are some more, elements of this that they might want to to refine the process over time. However, we know that, online membership changes really helps build trust along with online cancellations. It helps build trust with members so they know that they can easily go on and make changes. So, we're rolling out to early adopters now and coming to v two, customers soon. Members can then, again, upgrade and change their membership through the portal or the mobile app. So, again, you're in control over who gets to, change their membership or if you want them to change their membership at all. It's not something that would roll out and force, force upon it. You can, configure this the way that you need and you will have all the governments that you would want. Alright. And I believe what we're seeing here yes. This is just showing you what that workflow would look like. So, on the on the member portal, this is a good example as, what you would see at the top is a good disclaimer that shows that you're changing from one membership to the other. Once you click on this button to say buy now, what you're now going to see is a, a workflow that shows you in the cart. So if you move into the next slide, Caitlin, please. Perfect. As you move into the cart, you are now going to see that you're gonna move from one, membership a to membership b. It's gonna show you very descriptively what, membership change it is. It's gonna show you your total that's due today. And the really great thing about this workflow is it allows you to make membership changes right then and there, so you're able to capture the prorated dues. At that time, people can have the access to the membership that they're upgrading to, and then you're able to provide that, level experience to your members, when they confirm the change we hear on the right. Alright. Now I teased this earlier. So auto check-in for reservations and sessions. This is something that, I won't lie to you. I got a couple of hugs at HFA earlier this year. That was kind of exciting. People actually gave hugs when they heard that this was coming. So automatic check-in. So whenever you check into the facility, a member, if they have a reservation or a booking, you now have the option to automatically pass that check-in down to that event. So here you can see that, Tina has an event at 10AM. She checked in at nine, 09:49, and then automatic event check-in happens here for this particular session. So, really easy workflow. And, again, if you have any no show fees and things like that, that what this really does is helps, make sure that those don't, there's no errant, no show fees for any reservations, and then also make sure that people are attending their PT sessions as well. Alright. Now moving into product releases that are coming soon, we're gonna kick this back off with the mobile app again. So let's move on. So the next gen app, what we're looking at is an instructor profile showcase, being able to designate which instructors show up in the mobile app to be able to peruse, from a member perspective. They can see what trainers you have or what, coaches you have for different departments. And then long term goal, the the hope is that we can, use that as a launching pad, to put them right into a booking flow for that particular instructor. So this is coming soon. Also, we've already mentioned membership management, cancellations, holds, with something we'll talk about here in a second as well, on the member portal. And then this just shows you how we're going to also allow this through the mobile app as well. Again, what we're trying to do here is to maintain parity between new functionality coming out on the member portal and the mobile app. So, in the future, just be aware that most of those things are gonna come hand in hand. The goal is to basically drop those elements together on the mobile app and also on the web. And then lastly, for wait list, enhancements, a really small but meaningful change here. So on the mobile app, right now, you're, if you're on the wait list for a class, it will show in the upcoming classes. So it looks like you're on the schedule, and it can create it does create some subtle and slight confusion for somebody that is on the wait list. So what we're going to do is add a tag right here on the card in your schedule so you can know which ones you're truly registered for and ones that you're wait listed for. So as you're, promoted from the waitlist onto, onto the roster, you'd see that waitlist tag drop off, and then you'd be ready to go. Alright. Self-service holds and freezes. So adding into, onto our member self-service capabilities, we are actively working on this particular functionality. Really excited about a certain piece of it. We'll, hear that here in just a second. But the the idea is to give new capabilities to members that helps retain those members by offering self-service holds for memberships. So it's more of like a deflection of, opportunity, than allowing them to cancel. Right? So, what this shows you, similar to what we saw with online membership changes, you'd click on that particular, subscription or membership, in the portal. You click hold, and then you would have governance on how many cycles that people would be allowed to go on hold through this experience. And then what I have an arrow at the bottom right hand side here is that if there is a contract involved, that the contract will be extended to cover those old cycles. So this is something that has been requested, for quite some time for the staff experience as well. So, the good news is that we are gonna be, providing this type of experience for both the member portal and also the staff experience. So we don't want to to, you know we we know this is a frustration point for staff using this workflow, and we wanna solve that as well. So within the the work that we're doing here, we're setting the foundation to also, get this type of type of experience through, the staff side. Alright. Moving into EngagePRO. So email management is going to be, full email management now. So coming in q two, we'll be able to view, track, and respond to email threads in one place. So this is two way email management. So if you're using this SMS functionality with EngagePRO today, it's gonna be very much like that. You're gonna see all elements of that thread in one place. So very excited to have two way email management directly through EngagePRO. We can move on. And then also we're, introducing a tour booking link. So think of Calendly, how you've used that in the past and saying, hey. I wanna allow somebody to book me for time. We're introducing similar functionality in Club Automation as well, but first starting out here with our tour booking link with EngagePRO. So a, a prospective lead or a prospect can go out and they can book a tour directly with a, a staff person, and then they would automatic automatically flow into the tour schedule in EngagePRO. And then tag management. Excited about tag management and what it sets the foundation for moving forward. I think Carl will touch on a little bit of this as we talk about marketing automation as well. However, tag management is coming to EngagePRO that allows you to create custom tags, in EngagePRO. And then, so these are defined by you. You can create these tags, and then you can report on those tags and in the future being able to create segments off of these tags. So say, for instance, if you're wanting to, have a tag for anybody that is, past due, and sending out notifications for that, or if you wanna tag them in any other way, you'd be able to do that, and create those tags and apply those directly to member profiles and then also, reports and then segment them for future, communications as well. And then lastly, let's talk about our, v two upgrade. So, we are very excited to announce that even this week, we had a successful, successful pilot upgrade, from v one to v two. Went very well. Very excited about, about that. So those pilots are still, up. They're still happening, and so, this is still ongoing. We had one this week. We have one in May. As we have one in May, we will further announce in June, more around upgrade plans, and what's needed from you in order to get ready for those upgrades. So, again, if you're interested in upgrading, we do have a plan, to move from v one to v two. And then over time, this will be something that we will, that all customers will get access to. And the again, the long term goal, every club is on v two and has the best and, best functionality that club automation has available. One quick note, here on this screen, you're gonna see two different options of what we're, we're thinking about including. For any customer that is on v one, we wanna give more visibility and understanding to let you know that you're on v one. This can just kinda get you in the right frame of mind to know that, hey. I'm on v one. I need to start preparing, for how we're gonna move over to v two, and just gives you a good frame of references that, hey. I am on v one, so I'm this is the targeted group. I'm part of the targeted group, that some of this information is coming to. So what we're looking at is potentially adding this here, at the top hand right hand side of the toolbar or potentially under the user menu. So these are a couple of different options that we're looking at, but, be aware that we will put something out for anybody that's on v one. We'll put something out there that you would have clear indication if you are on v one. Alright. So more information coming on v two very soon. Now, Carl, I'm gonna pass it off to you. it off to you. Thank you, Adam. Alright. I'm gonna be covering marketing automation and AI capabilities coming. Now in the last webinar, we introduced Daxko's AI strategy. We spoke about how AI is making a ton of noise in the market. You have chatbots, scheduling tools, sales agents. All of it looks really promising. But if any of you have tried to implement them, you would have discovered you have some integration headaches. You're gonna get data accruing across multiple systems, and you're gonna also you're gonna have more vendor more vendors altogether to manage. We represented this with an AI iceberg visualization. What looks simple on the surface, has a lot of complexity hidden underneath, once you once you start to play around with it. And, at the last meeting, Daxko's positioning was, and it still is, the right answer isn't more point solutions. It's AI built natively in the system you already use. So we're we're building AI where it actually matters, which is running your club. We're building it to help you achieve the same goals you guys have have always had. You still as always, you wanna close more leads, retain more members, increase member spend. Now how are we doing that? First and foremost, we're building it on real data. This isn't scraped data or it's not data built, bought from a a third party. At Daxko, we've been collecting data across thousands of clubs for, twenty five years, And that gives AI context. So it actually understands your market. It's not a generic AI solution. And secondly, it's embedded in your in in your core platform. So data doesn't have to leave your system. It doesn't travel anywhere, and that reduces your risk profile altogether. And lastly, it's designed for the full member life cycle. So when a lead comes in, they join, they go through onboarding at your at your location, they might evolve as a member over time, a trip, win them back. That entire end to end member journey, our AI solutions are gonna have visibility too, not just moments or a moment in time. So we're starting with marketing automation, and that turns these signals into real actions. So you're gonna get faster follow-up, smarter outreach, and earlier retention. And in the in the subsequent slides, I'm gonna be walking through a couple examples of this. But before we get to the I'm only, though, we could stay here. It's fine. I wanna clarify, one thing for you. Clarify for everyone on this call that we are not forcing AI onto your operations. You ultimately will decide what gets turned on and what doesn't and for what parts of your operations. So and, on this slide, we've all spoke we every one of us have spoken with chatbots by now. And they're one of the easiest AI tools to implement. That and that's, also true for the fitness industry. And when you think about a chatbot, well well, there's think about all of the repetitive questions your front desk gets. I know myself have called my gym many times asking, what are your operating hours today? Is childcare open? And so forth. Your inbound AI agent will take the administrative burden of answering these repetitive common questions that your front, their front staff get all the time. They're gonna answer those questions real time. They're gonna ance, answer the questions whenever your members ask. Oftentimes, when the members wanna know this, they aren't asking it when you might have someone at the front desk. You know, it might be 10PM or on a on a early really early morning on a Saturday. The the these tools will be able to answer them real time when they're asked. And they're gonna be and we're also gonna be providing solutions across multiple channels. Like, they're they're listed here about web, text, phone calls, and and so forth. So our solution will start with answering frequently asked questions, and then we're going to evolve it to completing common tasks on behalf of members, like updating member prom details or canceling and rebooking sessions. So next, we've got unified communications center. Today, your communications might be strewn all over the place. You've might be have transactional emails are coming out of Cloud Automation. Maybe phone calls, texts are are being stored in Engage Pro or coming from Engage Pro. Maybe you have a a separate marketing all platform altogether sending email campaigns. Because of this, the most complaint common complaint I get around communications from, our customers is that they don't have visibility to all the communications that are going to their members and also coming from their members. And our solution is all communications in one place no matter the channel. So text, email, phone call, or who sent it, whether it be the member themselves or whatever staff throughout your, throughout your chain sent it to them. And then building on this functionality, in the next slide, is our is a 360 degree member profile. Here we have got a view the complete picture of each member in one place, which takes all of those communications I talked about in the previous slide, but also add into it their attendance, their billing history, engagement with your club. And they get it gets a rich 360 degree view of all the information about that person, all in a central place. And then even better, AI summarizes key insights, like their churn risk, revenue opportunities, and recommendation recommended next action so staff can act faster. And so, like, for example, let's just say someone comes to, you know, a staff at the front desk asking question. Well, sure. They might have this whole list of all the communications that have been sent to them and all the information about them. Staff isn't gonna be able to read through and sift through that quickly enough as the member is standing in front of them. What this is gonna be able to provide for them is a very quick read of a summary about that that member so they can take, even more appropriate action with that number. Next is helping you identify churn before it happens. And I'll read the bullets here, but, identify early churn signals from attendance engagement and payment behavior. Automatically flag high risk members. Prioritize staff outreach where it will have the biggest impact. Trigger reengagement campaigns before members cancel. This isn't just identifying members at risk. It's also ranking them and recommending actions and next steps for your staff. And this can also be extended to lead scoring as well. We're providing contextual reasons for why, a lead might be, you know, a hot or a cold lead. Ultimately, all this is it's it it helps churn your staff from being reactive to proactive. And then next is dynamic segmentation. And this is related, Adam spoke earlier about tagging and tag management, and this is relate this is all coming under the same theme. But AI analyzes patterns across your member base to identify meaningful segments like churn risk, high value prospects, and upsell opportunities. And this isn't these aren't segments or or or an audiences of that you need to define yourself. The system define will help surface it to you automatically. You can build your own segments with more powerful filters or, or use AI generated recommendations. I don't know about everyone else here, but oftentimes, I struggle with maybe creating a segment where I don't know necessarily the filter I'm supposed to use or the field or the values. What we're gonna build is be able to just speak in just normal, normal English to an AI prompt. Hey. I'd like to know what, you know, what where are my hot leads that have come in the last five days? It will then create the filter criteria for you. And then segments update in real time. So outreach and automation always target the right members. The and the key here is is, you know, you don't have to refresh the these segments or audiences yourself. They automatically will be refreshed for you. So tomorrow, when a lead comes in and, matches the filter criteria I just said, they'll automatically get automate, added to the segment. You don't have to refresh that segment. And these segments or audiences, you can use these to kick off workflows, or communications to those people or those staff when a member gets added or removed from these specific segments. And then we've got, smart sending engine. And the key here is right time, right channel. And I'll I'll ask a rhetorical question. Does it make sense to email a member that has never opened an email? Of course, it doesn't. We're building AI to identify member patterns like this where we're not gonna send this member just another email they're not gonna open. We'll try sending them push notifications on their mobile app. If that doesn't work and we've got their mobile number, we can start sending them text instead. So all this is, you know, that's just the type of functionality we're looking at here. You can build workflows using real member signals like check ins, class interests, and, like, cycle stage. Conditional logic routes members to the right messages automatically. We're replacing multiple rigid communication tracks with one intelligent flow. That's what I just spoke about in my example. And then deliver hyper personalized outreach with manual segmentation. And then finally, what you're gonna see here is our directional road map. Not features that are commercially available today. I wanna be clear about that. This is where we're going with marketing automation and AI. We're we're aiming to deliver AI, inbound and outbound AI agents, unified communication sorry. Unified communication center and, the 360 degree profile later this year. And then early next year, deliver intelligence scoring, dynamic segmentation, and the smart sending engine. Our goal with the next webinar in q three is to embed these deliverables into the more detailed CA road map that Adam presented earlier. So we're not presenting these, you know, in two different two separate sections. And I wanna repeat what I said before, when I at the beginning of of my of my presentation is that we are not, again, forcing AI onto your operations. You ultimately need to be comfortable with these tools before they're implemented. You're gonna decide when they get turned on, what doesn't, and if for what part of your operations they do get turned on for. And with that, that's the end of my section. We can get into QA. And, Adam, do you wanna start first and then, I'll follow-up later if we have time? Yeah. We can do that. I truthfully, I've tried to answer most of these of the questions in the chat. And so if you're looking for an answer, I would say pay attention to the, replies in those chats. I think we've gotten most of them covered. But, couple of things that I thought were worth calling out. One, going back to the scheduler. One, somebody posted that there's still a bit a bit of work that needs to be done on the scheduler. Absolutely. We know that this is a kind of a starting point for this new scheduler, and some important things to call out and just important things to know. So our Legos legacy scheduler, just had a an older foundation that we couldn't continue to build off of, so it really required a deeper lever a deeper level, update. And so that's one of the core reasons. Also, some of the biggest, pieces of product feedback and NPS feedback. Number one topic and theme was scheduling. And then, with that, it's typically around mobile optimizations and mobile use as well as, being able to see things at a week at a time and also having one schedule to work off of, not having to use the staff scheduling tool and the schedule. So, trying to pinpoint those particular items. So you're gonna see those, completely kind of resolved and then new schedule as of today, and then we'll continue to build off of it, to respond to feedback, and any issues. So just be aware, again, this is the starting point, not a finishing point for this new schedule. Another another, comment that was mentioned that I thought was really great, was asking about v two upgrades specifically when you're on engage pro. The comment was made around, there's certain pieces of functionality, however slight, that are only available when you're on v two, and not when you're on v v one through Engage Pro. So, that v two has enhanced functionality in Engage Pro, which is also true. So, the question was, can people that are on engage pro kind of be a fast tracked or kind of in the first grouping of people that move forward? I don't have a strong answer for that right now, but I I just wanted to call out that I thought it was a very fair question. We do have a running list of criteria internally that we have for, how we would, prioritize, and this is a very fair question for us to go dig into and look at. So we will do that. So I wanted to call that out there. Is there any other new questions that are being added? I think most of these questions are being added to the chat and not using the QA function. So trying to respond appropriately. I am seeing one from Rebecca at the end. This is for texting and the smart sending engine. Do they have do they still have to opt in, and can that ever be removed? Are they still limited on on what oh, shoot. Now I can't it got shifted up. I know it has to do with with texting and opt ins. We're gonna follow whatever the local, laws are of of your state. So if opt ins are required, that will be part of the flow of whether or not that message will be sent via text, or if it has to be rerouted to a different channel that we do have, an opt in or not opt in not required for. So that will be all be be part of the intelligent, routing rerouting of communications based on opt ins, what channel what information about the member we have, namely their their contact information and so forth. I'm gonna read your message already lost. I can't see it anymore. So I'll follow-up if I doesn't quite answer the if there's any other pieces of that of that question. Yeah. And, we still have eight minutes, so I'm just gonna continue just jumping in here. So, Kelly asked, what are your plans for fixing and further developing the programs module? So that's Kelly at, Little Rock Athletic Club. So good question. We we are exploring opportunities to enhance our programs module. So I don't have a, again, a strong answer there. I can just say that there are explorations here at Daxko of how we want to solve and provide a better programming experience, for the long haul. So, be on the lookout there. Kelly, I could probably follow-up with you after this, personally, and we can have a conversation about that. Another scheduling question came in, is that the schedule shows every provider who has club access yes. We we have gotten this feedback. One, whenever we were continue starting to roll the new scheduler out, what we noticed is that it kind of exposed that, some people had not have staff tags removed. So it's kind of more of an exposing something that we might wanna go correct and make sure people that, are no longer staff are also removed from having the staff, the staff user group on their profile. But, also, we are looking into the opportunity of how you can kind of refine who is displayed on certain department calendars. So for example, our CEO, Jeff Van Dixhorn, he probably doesn't need to be shown on a a schedule. However, he might be part of a particular staff user group, so which makes him visible on the schedule. So very, you know, common example of what that might be is, like, somebody higher level that never does, you know, provides any sort of lesson or anything like that, that wants visibility but doesn't need to be included in a visible, like, visually on the calendar itself. So good question, Robin. I agree. And it's something that we are actively looking into is how we wanna refine who is displayed on that schedule. Okay. What It looks like we have some more questions. out real quick. On the. mobile app front, I did notice a few questions around just when the new app would be available to them. So I just wanted to make it clear to everyone that any customers at this point who are interested in the new app, to first make sure that there are no outstanding agreements in your Apple developer account. Most likely, if you don't have the app yet, that is probably what has been hindering it. And then let your let our support know that you're interested, and we'll definitely be able to get you on there pretty soon. See. Any other questions here? Yeah. Let got mean to read because I really like it. go ahead. Sullivan. Good job. How does your AI driven segmentation layer extend beyond owned channels into paid media ecosystems? Specifically, can dynamic audiences be operationalized in real time across Meta, Google, debt program act to influencing bidding, targeting, and suppression? And the short answer is yes. I think this is gonna demand a follow-up question because there is some complexity into how to do that. But I absolutely love that question because this is one area we've been focused on for, several of our our recent meetings. So, I like, but, yeah, we'll be following up with a little bit more detail of exactly what you're trying to do and how we can make that happen. But there are a couple options for for for how to make that happen. Cool. Allison asked, can the click to cancel field be hidden? Absolutely. So, with last year's change, from the appeals court where they did said that click to cancel is not required, we updated all, membership types, user groups, and also packages has this functionality to say whether or not that particular user group can be made available to cancel online. So it's fully governed by how you configure it. So very, very much you can, have that hidden from view on the member portal. Just make sure that, in your user groups that you you just basically don't configure that to be able to be canceled online when you're configuring that. So, yes. You can hide that. Let's see. Yeah. Another another comment about click to cancel, Alex asked. Though if you signed up online, you have to offer the cancellation online. That's, yeah, a misconception, I guess, more so than anything. It depends on where what, you know, what state you're in. I think California and New Jersey might offer, force these types of things, but at a federal level, they actually struck that down. So even, even if you join online, you don't have to offer the cancellation online. So that is something that is a a bit nuanced, but, the ruling does, did not actually go through. So even if you're joining online, you don't have to offer online cancellations. I think when we talked about this last year, as a whole, like, Daxko's stance and and what the research we found is that it actually builds more trust to offer that anyway, but it is not an absolute requirement. Let's see. There's some questions about the, the mobile app, and maybe we can follow-up on those, after. I think Angelos has a couple of questions about being able to search across the mobile app and then also, adding more than one, more than one program or group class to a cart. So having more of a cart feature rather than having to do them one at a time. So we can, we can follow-up on those questions with you, Angeles. Alright. I think that wraps up all of our questions. think so. Thank you all for joining today. I hope you enjoyed the session. We will be following up with any answers to questions that we didn't get through as we kind of consort through this chat box. We'll be reaching out to you. And also look out for the recording of this session coming to your inbox within the the next few days. You'll be able to share that link with any friends or colleagues who you'd wanna let them watch the webinar as well. And with that, I will thank my colleagues, thank all of you, and I hope you have a great rest of your day. Thanks, everybody.